Overview

Founded in 1887 Dignity Health - California Hospital Medical Center is a 318-bed acute care nonprofit hospital located in downtown Los Angeles. The hospital offers a full complement of services including a Level II trauma center the Los Angeles Center for Womens Health obstetrics and pediatric services and comprehensive cardiac and surgical services. The hospital shares a legacy of humankindness with Dignity Health one of the nations five largest health care systems. Visit https://www.dignityhealth.org/socal/locations/californiahospital for more information.

Responsibilities

The priority goal for the FOCUS (Frontlines of Communities in the United States) Patient Navigator is to provide linkage to care for patients diagnosed with Human Immunodeficiency Virus (HIV) Hepatitis B (HBV) and/or Hepatitis C (HCV) and Syphilis where they can receive appropriate levels of care with the desired outcome being improved health and quality of life for designated patient populations. The navigator will promote patient informed decision making and identify/minimize socioeconomic environmental and circumstantial issues that bar access to care and hinder compliance with treatment. He/she will coordinate care plan adherence activities such as appointment reminders arranging transportation and coordinating the referral process between California Hospital Medical Center (CHMC) community health centers/primary care clinics and social supportive resources. The process involves a high level of interaction with CHMC staff patients and community health providers to determine optimal care needs and settings and transfer relevant patient health data via a secure web-based system and maintain patient documentation on every patient contact as well as necessary follow-up to ensure continuity of care. This individual must have excellent communication skills including the ability to communicate sensitive issues including sexuality drug use and physical and mental health. This position requires the full understanding and active participation in fulfilling the Mission of the Organization. It is expected that the employee will demonstrate behavior consistent with the Core Values. The employee shall support the Organizations strategic plan and the community benefit goals. Must be flexible to meet ongoing business changes of the organizational environment and community need. Performs other duties as assigned or required.

Responsibilities:

• Reduce barriers that keep patients from getting timely treatment by identifying patient needs and directing them to sources of emotional financial administrative or cultural support.

• Serves as liaison between patients and providers to find appropriate care centers and connect with providers.

• Meet with the patient regularly to stress the importance of consistent treatment and follow-up.

• Ensuring and documenting education following up on education after discharge and documenting in patient record.

• Arranging transportation as needed providing referrals to physical therapy or nutrition counseling services and pointing people toward appropriate financial assistance programs.

• Coordinating with case management documenting services provided facilitating and advocating support.

• Maintain and grow database of participating community health care providers.

• Works with members of the health care team to facilitate patient healthcare. Building awareness among the healthcare team and let them know about your patient navigator services.

• Develop and maintain project plans for all projects needed requested or required.

• Assist in analysis of data prepare report and provide assistance in providing feedback and any implementation of action plans.

• Stay informed of changes in the healthcare organization.

• Seek current information about available patient resources.

• Maintain current disease information for patients.

• Maintain knowledge of administrative systems and patient support services.

Qualifications

Minimum Requirements:

• Accredited AA Degree with emphasis in social services psychology or related health field

• Equivalent combination of experience and education will be accepted

• Familiarity and working knowledge of Medical and other public programs

• Knowledge in providing application assistance for Medi-Cal Covered California and other public benefit programs

• At least two years experience in health care social service setting including any experience conducting community outreach case management or patient focused services

• Fire Safety Required within the first 90 days

• Must have strong knowledge of community resources in Los Angeles County and surrounding areas and be familiar with community based health care delivery

• Demonstrates excellent communications skills and interpersonal relationships

• Ability to collaborate and facilitate interdisciplinary team communications.

• Demonstrate flexibility and ability to manage multiple complex situations

• Strong computer literacy skills with Microsoft Office applications authorization systems and spreadsheets.

• Knowledge of HIPAA Guidelines including the PHI privacy requirements.

• Familiarity and working knowledge of Medical and other public programs.

• Knowledge in providing application assistance for Medi-Cal Covered California and other public benefit programs.

Pay Range

$22.69 - $31.19 /hour

We are an equal opportunity/affirmative action employer.