Front Desk Supervisor

Requisition ID: 2024-7718

of Openings: 1

Location: US-UT-Logan Category: Customer Service/Support Position Type: Benefited Full-Time Job Classification: Exempt College: Auxiliary Enterprises Department: University Inn Advertised Salary: Commensurate with experience, plus excellent benefits

Overview The Front Desk Supervisor (Supervisor I) manages all aspects of the University Inn Front Desk and Breakfast including but not limited to operations, planning, budgeting, staffing, training, and payroll in accordance with University Inn (UI) policies and procedures. The Front Desk Supervisor provides leadership, training, and support to all members of the Front Office and Breakfast teams, implements, and enforces the UI Standards of Excellence in all areas supervised. Serves as the back-up to the Systems Administrator for the Property Management System, NEC Telephone System, Dormakaba-Saflok (door-locking system), Ambiance and iHotelier/TravelClick. Our ideal candidate has a proven track record of delivering results, leading by example, and serving guests and employees.

Responsibilities

• Manage and monitor all activities of the University Inn Attendants (10 - 12 part-time Front Office Attendants and 2 - 3 part-time Breakfast Attendants) in making sure they adhere the standards of excellence and to the guidelines set in the UI employee handbook, USU and UI policies and procedures, PCI Compliance, coaching, training, and correcting where needed.
• Always maintain a professional and high-quality customer service-oriented environment.
• Act as liaison with the University Inn Front Office and Breakfast staff, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
• Inform all Front Office and Breakfast staff of daily activities, groups, and VIP arrivals as well as special requests and repeat guests. Check accommodation, making sure any special requests are carried out accordingly and assist at the front desk as needed. Put thinking into action with PDCA (Plan Do Check Adjust/Act).
• Undertake full responsibility for Scheduling (24/7), Monitoring Labor and approval of Payroll for the University Inn Front Office and Breakfast.
• Undertake full responsibility for managing operating expenses and purchasing for the University Inn Front Office and Breakfast.
• Set Front Office Budget, monitor, reconcile and project monthly Profit and Loss. Oversee cash handling throughout the year. Supervise Upsell program at the Front Office and work with the General Manager to maximize revenue for the University Inn.
• Prepare and Distribute Daily, Monthly, Quarterly and Annual Reports.
• Collaborate and Focus the Front Office and Breakfast staff to create high impact Wildly Important Goals (WIGS) that align with the overall UI WIG. Create a powerful scoreboard to measure wins and hold the Front Office and Breakfast staff accountable.
• Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
• Coordinate daily activities with the Group Sales Coordinator and the General Manager.
• Hold monthly team meetings and 1 on 1 meetings, keep staff informed of all... For full info follow application link.

USU recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the university's academic mission of learning, discovery, and engagement. USU is an Equal Opportunity employer and does not discriminate in any of its programs and activities based on race, color, religion, sex, national origin, age, genetic information, sexual orientation or gender identity/expression, disability, status as a protected veteran, or any other status protected by University policy or local, state, or federal law (ht tps://equity.usu.edu/non-discrimination).