At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

The Patient Flow Advisor works in the Patient Flow Center triaging phone calls and overseeing the daily processes related to bed

placement, patient transfers, and admissions. The Patient Flow Advisor is responsible for overall bed management and throughput

by working with the unit-based Care Facilitators. The Patient Flow Advisor works closely with the Patient Access Liaison to ensure

timely registration, insurance verification, precertification and general administrative tasks related to the admissions process. The

Patient Flow Advisory works to find accepting physicians and also to obtain admission orders at the earliest possible time for patient

admissions.

Essential Duties and Responsibilities

The main duties of the Patient Flow Advisor are related to bed management, patient flow and facilitating communication between the

nursing units and physicians to create a seamless admission process. It is expected that all duties and responsibilities of this

position will be performed in a manner that reflects the Core Values: Compassion, Excellence, Human Dignity, Justice, Sacredness

of Life, and Service.

— Answers telephone inquiries with appropriate introduction of self and service.

— Answers SRMC One Call Transfer telephone and facilitates patient transfers to and from the Medical Center

— Provides assistance for direct admission as well as transfers from other facilities.

— Communicates with nursing units to determine information necessary for optimal patient placement (staffing, acuity, etc).

— Obtains required patient identifying data, such as name, DOB, phone number, and address for admissions

— Facilitate 3-way call with transferring facility & MD

— Using current knowledge, appropriately assigns patient admission status (inpatient, outpatient, observation)

— Anticipates principle diagnosis based on information obtained and enters GMLOS and Target LOS in StatCom based on

this information

— Creates pending bed request for notification to Care Facilitator in StatCom

— Involved in alert activation process for STEMI alerts (both internal and external notifications)

— Performs triage interview to assist in the selection of an appropriate physician based guideline.

— Answers Rapid Response Line with appropriate notification of Nursing Supervisor or Response Team.

— Must be a team player in regards to development of resources and policies

— Maintains confidentiality of all interactions.

. Completes other duties as assigned by the Manager

Education/Licensures

Associates Degree in Nursing Required

BSN Preferred

Current Registered Nurse in the State of Ohio

Certification in area of case management preferred

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com