What this job involves - Providing excellent customer service, the Public Safety/Communications Specialist is responsible for receiving and dispatching emergency and non-emergency calls, the monitoring of access control systems, critical system alarms, surveillance camera systems and fire alarm monitoring in a fast paced private sector multi-discipline operations center. By maintaining situational awareness of critical events, the Communication Specialist supports facilities and engages global business continuity teams to ensure the safety of personnel and company assets. The Public Safety/Communication Specialist is responsible for interacting with security, EH&S, facility operations, and crisis management professionals to ensure the appropriate response to and mitigation of critical incidents.What is your day to day?
Research required information using available resources.
Identify and escalate priority issues.
Identify areas of opportunity and utilize skill/knowledge to suggest improvements.
Route calls to appropriate resources.
Complete all assigned call backs.
Utilize Emergency Medical Dispatch guidelines to evaluate emergency phone calls, provide pre-arrival instructions, and dispatch resources.
Process emergency calls for security, fire, EMS, and HazMat incidents, determine priorities, and dispatch emergency services per protocols.
Liaison between BMS/JLL site EHS, Facility and Corporate Security personnel and state/county EMS and Law Enforcement during incidents/emergencies.
Create and monitor work-orders for multiples sites using Corrigo.
Monitor access control systems and assign appropriate resources to investigate alarms.
Adhere to business unit specified client driven standards.
Complete data entry using multiple work request applications.
Monitor video surveillance systems.
Monitor and operate multi-site radio system.Desired experience and technical skillsLife Safety
Utilize the Critical Event Management platform to disseminate urgent messages to key stakeholders and staff and account for personnel in the wake of a major event.
Monitor/dispatch and impair fire systems for multiple sites.
Communicate with third party monitoring companies of fires systems for multiple sites.Reporting
Utilize a CAD system for dispatches and incident reporting.
Complete Incident Reports as required.Other
Complete and maintain Public Safety Telecommunicator I certification and Emergency Medical Dispatch certification.
All other duties and tasks assigned.Work Schedule
Pittman Schedule:
Employees work a two week rotating 2-2-3 schedule. One week the employees will have two days on followed by 2 days off and then three working days. The second week will be two days off followed by 2 days on and then three days off.
7 AM - 7 PMShift Differential: 8%, 9%, 10%, 12%, 13.5% & 15%.Required
High School diploma or equivalent
Proficient in Word, Excel and other Microsoft Office Suite programs
Strong organizational and management skills
Ability to multi-task and work both in a team and independently
Ability to function effectively in a dynamic work environment
Excellent interpersonal skills; strong emphasis on customer service
Excellent business writing and verbal communications
Strong analytical ability
Detail oriented
Ability to sit for long periods of time
Willing to work 12 hour shifts on days, nights, and weekends and mandatory overtime.
Essential employee required to work during holidays and site closuresPreferred
4-year degree in Emergency Management
2+ years of experience in emergency medical services or fire services
Technical knowledge of C-Cure 9000 Access Control System
Experience utilizing video surveillance systems such as Milestone
Experience with threat assessment and emergency mass notification systems
Experience with CISCO phone systems
CPR Course Completion
Emergency Medical Technician
Public Safety Telecommunicator

JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, p regnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.