Under the direction of the Supervisors/Operations Manager the medical clerical and customer service professionals provide a variety of comprehensive services to coordinate daily administration of providers, staff, visitors and client/patients within the ICHD/ICHC.  Assists in enrolling clients/patients in programs and answers questions on departmental procedures, eligibility requirements, scheduling, and related matters. Prepares a variety of client/patient registration and insurance related forms and documents.  Utilizes information from the Patient Management/EHR system, and assists in maintaining record keeping systems, while performing data entry.

Essential Functions

1.*    Receives the public in person and via telephone. Answers questions regarding departmental procedures and requirements, program requirements, scheduling information, and other activities.  Manages messages and schedules appointments for staff and schedules clients for testing, programs, or clinics. Assists clients/patients in completion of forms and reviews documents, including processing records according to departmental policy. * 2.    Receives clients and their families at a clinic or screening site. Coordinates initial interview, screens for insurance coverage, collect background information, and assists in the completion of various forms and applications. Processes various applications to verify client information, checking data for accuracy and completeness. Contacts clients/patients to verify and update information and appointments.  3.    Monitors client/patient records assuring that proper documents are completed to ensure appropriate client billing of account.  Adjusts and records all related documents, orders, costs for services rendered, and related fees as needed.  4.    Assists in the maintenance of departmental filing/scanning/faxing systems by ensuring proper filing of documents and client/patient records. Retrieves materials from system and conducts searches for necessary documentation.  5.    Utilizes technology for data entry such as service activity data, billing information, supplies used, immunization records, payments, vouchers, client information, changes and deletions of demographic information, and other data. 6.    Process accounts receivable/payable, immunization charges billed, collect copays and patient payments to ensure reconciliation of daily charge entries. Tracking expenditures and payment receipts for services and donations. 7.    Types correspondence, reports, forms and other documents, using word processing software, following established procedures or specific instructions. Proof reads documents for accuracy, and may type documents requiring a knowledge of medical terminology and medical transcription. Utilizes word processing and other software programs to format documents, spreadsheets, brochures, training materials and other documents.  8.  Provides outreach and education to clients/patients and medical staff regarding program guidelines, telehealth platforms, and health department services through mailings, displays, telephone contact and in person.  9.     Performs a variety of clerical support tasks such as making copies, opening, sorting and distributing mail, sending faxes, taking messages, and related tasks. 10.  May assist with site specific special assignments or any special reporting as needed, such as immunizations, CAHC, E3, BC3NP, MDSS, school and daycare reporting, dental clinic, medical records, Title X, Ryan White, and refugee services. This may include any mandatory trainings as needed.   11. Provides and process records in accordance with HIPPA and PHI (Protected Health Information) disclosures.  May comply with HEDIS audit information process requests as needed.

Other Functions:

Performs other duties as assigned

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