Reference #: 4416761 THE POSITION Would you like to start a rewarding career in public service where you make a difference in the lives of those who live in your community? The Department of Human Services, Office of Income Maintenance, is searching for a Clerical Assistant 2 to perform clerical duties in our customer care center. If you can prioritize work assignments to ensure clients' benefits are processed to meet organizational guidelines, and if you provide excellent customer service, apply today and start this exciting new adventure!

DESCRIPTION OF WORK As a Clerical Assistant 2, you perform a wide-range of clerical duties to enhance staff members' ability to provide quality services to the citizens of Pennsylvania. You engage in a variety of clerical and general office duties by following office procedures and using relevant systems. In addition, you utilize basic computer skills to perform various office functions including data entry, customer service, scanning, imaging, filing, answering phones, and processing mail and voice mail. Job duties are carried out under the general supervision of an Income Maintenance Administrator.

Interested in learning more? Additional details regarding this position can be found in the .

Work Schedule and Additional Information:

Full-time employment, 37.5-hour work week Work hours are 8:30 AM to 5:00 PM, Monday to Friday, with 60-minute lunch. May change based on operational needs The Department of Human Services provides excellent benefits, contractual pay increases, paid holidays and leave entitlements, opportunity for advancement and shift selection in addition to a great work environment. Travel and overtime as needed WORK CONDITIONS:  Assigned duties are performed in a controlled office environment. In counties with District Offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language. Salary:In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Please check your email, including spam/junk folders, for these notices.   REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements:

Six months as a Clerical Assistant 1 (commonwealth title);or Graduation from high school; or An equivalent combination of experience and training. Other Requirements:

You must meet the . For more information on ways to meet PA residency requirements, follow the  and click on Residency. Hiring preference for this vacancy will be given to candidates who live within Lancaster County. If no eligible candidates who live within Lancaster County apply for this position, candidates who reside in other counties may be considered. You must be able to perform essential job functions. Legal Requirement:

You must pass a background investigation. How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans:

Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to  and click the Veterans' Preference tab or contact us at . Telecommunications Relay Service (TRS):

711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need acco modations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

EXAMINATION INFORMATION

Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified. You may only apply/test once for this posting. Your results will be provided via email.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.