SITEC - Mobile Device Support Specialist Job Locations US-WA-Joint Base Lewis-McChord Requisition ID 2024-145982 Position Category Other / Technical Clearance Top Secret/SCI Sector Defense Mission & Health Solutions Responsibilities Peraton requires Mobile Device Support Specialists to support the Special Operation Command Information Technology Enterprise Contract (SITEC) - 3. Positions are located at the SOCOM Headquarters at MacDill, AFB FL, and at the TSOC and Component locations in the United States and abroad. The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365. Under the direction of the Mobile Device Support Manager, the Mobile Device Support Specialist will support applications on mobile devices for a broad spectrum of mobile operating systems (i.e. Apple iOS, Android OS, BlackBerry or others as required). The Specialist is responsible for providing basic technical support, troubleshooting, monitoring, and maintaining equipment relative to the Agency's designated MDM, Active Directory, designated enterprise messaging system, various mobile device hardware, and mobile device operating systems. The Mobile Device Support Specialist shall plan, engineer, coordinate, and manage equipment installations on multiple impact levels and networks in order to connect highly mobile and capable SOF professionals to the information they need. Duties include but are not limited to: Preparing, configuring, testing, troubleshooting, issuing, and receiving mobile communications devices and associated auxiliary devices. Investigating and integrating operational new technologies to increase efficiencies and operational readiness and effectiveness throughout the USSOCOM enterprise worldwide. Following the process to ensure that current vital USSOCOM, Component Command, and TSOC activities are accomplished. Providing services that encompass the management and monitoring of systems and networks critical to USSOCOM, Escalating incidents within the guidelines of USSOCOM regulations, policies, procedures, governance, and guidance. Providing support to laptops and tablets, including any associated wireless and cellular technology in accordance with policies and procedures. Submitting to DISA, requests for certificate issuance, and tracking and maintaining the validity and revocation of server-based certificates. Scheduling, configuring, and connecting users to DISA GVS and DVS Supporting mobility enabled devices, and peripherals supported by traditional, hybrid, or cloud environments both in dedicated office spaces and mobile devices, and on multiple impact levels and networks. Troubleshooting, repairing, and providing logistical support for existing mobile devices. Providing support on hardware, software, websites, and multimedia that is procured, developed, maintained, and delivered. Managing trouble tickets using the client designated corporate ticketing system Providing basic troubleshooting and problem resolution proficiencies in the following: Mobile Device Hardware an