Description

As the Senior Facility Manager for Back Offices, within Real Estate Operations, you will have the responsibility for all efforts to execute and deliver Facilities Management and Repairs and Maintenance for designated office buildings in a geographical region within the Citizens Bank US-based properties.

In this role you will coordinate colleague and business requested work orders utilizing the FAMIS 360 Work Order program, ensuring that your team members complete work in a timely and professional manner, prioritizing emergency and non-emergency service requests.

Primary responsibilities include:

• Directly manage, provide coordination and direction to Maintenance Technicians and Janitorial Technicians, along with external vendors

• Provide comprehensive facilities repairs, maintenance, and janitorial support, including complete interior and exterior building structure and grounds maintenance

• Provide superior client service, coordinating communications between your team, upper REO management and Citizens employees located in offices. Build excellent customer relations between REO and all other Citizens internal teams

• Hiring, training, mentor and develop a team of employees

• Ensure that your team is utilizing all HSE safety PPE and protocols regarding fleet, tools, and equipment

• Identify areas for process improvements and work with internal teams for continuous development. Build efficient processes to effectively evaluate real estate needs in a timely manner

• Negotiate with vendors, suppliers and subcontractors to budget accordingly

• Achieve internal business unit and external client Key Performance Metrics

Requirements:

• 4 or more years experience managing multiple employees

• Minimum 7 years hands-on facility management experience, with some project management experience and/or business management within a large corporate environment

• Working knowledge of site infrastructure and building systems

• Knowledge of zoning, construction permitting, federal, state and local building codes

• Excellent customer service skills as well as proven communication skills, both written and verbal

• Demonstrated follow-up skills

• Proven track record to work independently and prioritize multiple tasks to assure successful timely completion of all

• Computer software proficiency with Microsoft Office Suite - specifically Excel, Word, PowerPoint

• Ability to travel as the need arises

Education, Certifications and/or Other Professional Credentials:

• Bachelor’s Degree or Master’s Degree

• Valid Driver’s License, required

Hours & Work Schedule

• Hours per Week: 40+

• Work Schedule: Monday - Friday, must have 24/7 availability for on-call requests

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

09/22/2024