The Content & Assessments Sr Analyst role within the Digital Learning Technology team is responsible for supporting the full lifecycle of Citi Learning’s content libraries and assessment tools. The core components of this role are focused on ensuring the health of our content libraries (e.g. Udemy, Harvard Manage Mentor, Intuition, etc.) and assessment tools (e.g. Myers Briggs, Hogan, etc.), analyzing and reporting on usage/ROI, selecting and onboarding of new platforms, and managing our vendor relationships.

Responsibilities

Manages multiple technology initiatives with a focus on creating and managing the project plan, stakeholder management plan, central project issue log and detailed reporting to senior leaders

Consults with business partners to identify issues, generate solutions, and choose appropriate alternatives using root cause analysis

Collaborates closely with stakeholders, business partners and product champions to understand and capture business needs to identify existing or new solutions

Documents project scope, requirements, dependencies and technology integrations

Participates in workgroups for system implementations, including (but not limited to) change management and communications

Tracks project progress and proactively identifies and escalates potential areas of risk

Manages the Request for Proposal process for new platforms

Promotes good working relationships across projects, exemplifying the people skills needed to develop trust and communication among stakeholders, sponsors and project team members

Partners with implementation services and technology teams to onboard new technology and complete processes associated to Citi security, data privacy and architecture through the implementation phase

Engages with our vendors to sustain a healthy relationship by maintaining product awareness and addressing new needs or challenges

Configures learning systems to achieve the desired outcome, while managing and promoting applicable new features and capabilities

Owns and maintains platform profiles, dashboards, reporting and analytics

Contributes to defining and prioritizing the product roadmap for learning systems

Qualifications

2+ years project management experience

Ability to develop detailed project plans and manage individual deadlines and goals

Organized and efficient with a meticulous attention to detail

Committed self-starter with a demonstrated history of a strong work ethic and reliable task completion

Experience managing vendor relationships

Strong consulting and relationship building skills

Clear and concise communication skills with the ability to tailor content by audience

Awareness of onboarding requirements (information security, architecture review, cross border data privacy, SaaS) a plus

Comprehensive knowledge of the principles of business analysis

Highly proficient in MS Office applications, MS Project, MS PowerPoint, Adobe Acrobat Professional

Awareness of risk management process a plus

Experience working with learning systems a plus

Education

Bachelor’s/University Degree

Job Family Group:

Project and Program Management

Job Family:

Project Management

Time Type:

Full time

Primary Location:

Jacksonville Florida United States

Primary Location Full Time Salary Range:

$79,120.00 - $118,680.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date:

Apr 23, 2024

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Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.