Fixed Operations Manager

Field Management Indianapolis, Indiana

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Description

Fixed Operations Manager Job Description

Reporting to a Area Manager , Fixed Operations Manager pos ition is responsible for managing the delivery of D W services at an assigned fixed site location ( s ) for auction , dealer , or rental customers . Primar y duties include managing vehicle flow , technicians, customer relationships, supplies , and repa ir quality .

Ope rations

 Implement and exec ute processes to maximize facility c apacity.

 Kee p team informed as to daily priorities and expectations .

 Ensure team has ample supplies and pro per equipment to deliver tim el y and quality repairs.

 C onduct quality control checks to ensure repair s meet /exceed standards. Distribute re-do list and follow up to ensure that appropriate repairs are completed.

 Ensure all technic ians and other personnel have proper direction, ample work load, and w orking at peak efficiency.

 Manage all supplies and controlling waste while keeping sufficient stock .

 Ensure that DW facilities and/or work areas are kept clean and orderly at all times .

 C ommunicate with the DM as to any pertinent situation, possible opportunity and help create a plan for i mplementation if deemed a viable opportunity .

 Ensure compliance with company policies including all pertinent employment, safety, environmental laws and requirements to ensure a workplace that safeguards the rights and physical well-being of every employee.

People Management

 Create a positi ve, productive working environment co nsistent with Dent Wizard ’ s Core Values.

 Lead and m entor Technicians through da ily inter face, both formal and informal, and building relationships based on mutual re spect a nd trust .

 Ensure team understand s the ir roles a nd expectations .

 Proactively identify and resolve issues with employee performance.

 Work with DM to ensure proper staffing levels are met to handle current and new business opportunities .

 Conduct informal and formal performance reviews to en sure employees are aware of their strengths and opportunities for improvement and develop plans to improve their performance .

 Co ordinate new hire o n-boarding to ensure smooth transition into the organization.

Customer Rel ations

 Build effective cus tomer relationship s to maximi ze revenue, exp and services , and create a part nership .

 Proactiv e l y ad d r ess quality , cycle time or other cu stomer concer ns .

 Provide regular reports/ upda tes on work loads, cycle times, operational challenge s, e t c. to

 Promote DW’s reconditioning services, people a nd direction in a positive manner .

 If applicable, w alk and estimate cust omer vehicles on a regular bas is to find opportunit ies .

 Conduct weekly updates and monthly reviews with ke y customer contact s .

Q ualifications

• O utstanding c ommunication skills and exceptional attention to detail .

• Proven ability to manage, coach , and lead others .

• Excellent time-manage ment skills .

• P aint, b ody shop, PDR or reconditioning skills a plus .

• Demonstrated ability to create and/or implement processes.

• Strong organizational and planning skills .

  Why Dent Wizard? An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. The compensation offered for this position will depend on qualifications, experience, and geographic location. Base Pay Range: $45,000 - $55,000. The total compensation package may also include commission or bonus. We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet (https://lockton-midwest.dcatalog.com/v/Dealer-Tire-Benefits-Highlights-Booklet/) .