Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

• Job Description SummaryInteracts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges. Updates databases with status of returned materials issues and accounts for returns inventory. Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules. Ensure service information accessible by sorting and filing documents/forms. May schedule field service repair calls. Handles requests for additional company materials. Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems. This is an individual contributor role that requires the use of judgement in applying professional expertise and is expected to work independently with minimal supervision. This position requires professional mastery of a specialized field of expertise that typically requires a college degree or equivalent. Job requires a good knowledge and comprehensive understanding of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts & principles upon which the job is based. The job requires the ability to make judgements based on practice and previous experience. This job typically requires a degree in process or equivalent and no experience

ESSENTIAL FUNCTIONS:

• Manage and care for Customer's equipment within the Sterile Processing Department (SPD)and Operating Room support

• Perform the cleaning, maintenance, and assembly of reusable surgical instrumentation and equipment.

• Ensure surgeon's equipment is clean, sterile, functioning properly, and ready for the next case.

• Perform job functions while adhering to all industry and facility-specific standards and safety protocols.

• Understand the unique challenges faced by caregivers to ensure that hospital staff can focus on patient care.

• Provides clinical surgical support by managing all relevant equipment.

• Anticipates related device needs of the O.R. staff and surgeon during surgical procedures.

• Is responsible for trouble-shooting and maintaining Stryker equipment and or other related devices.

• Works with surgeons, O.R. personnel, central processing, biomedical and all other related personnel.

• Maintains knowledge base of equipment and disposable products through Stryker education training programs.

• Provide physicians and OR personnel with information on new and current products.

• Accurately records and reports all surgical procedure information.

• Adheres to all Stryker and medical facility policies, standards and procedures.

• Must be able to analyze and resolve both routine and non-routine product issues expediently using independent judgment.

• The ability to provide on-call services, as required, by the medical facility.QUALIFICATIONS:

• Associate's Degree or equivalent certifications required, Bachelor's Degree Preferred.

• Qualified candidates will possess a CRCST Certification

• Operating Room experience and demonstrated knowledge of anatomy, surgical procedures and techniques highly preferred.

• Experience and demonstrated success working on a team highly preferred.

• Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects.

• Ability to remain standing and/or walking for an extended period of time.

• Basic computer skills including Microsoft Office, strong verbal and written communication, interpersonal, and organizational skills are essential.

• Excellent time management skills with ability to use independent judgment and critical thinking effectively. Must be able to explain and generate detailed guidelines and procedures.

• Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.

• Adhere to (HIPPA) and other related patient confidentiality policies and procedures.

• Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.

• Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).

• Excellent analytical skills.

• Exceptional interpersonal and communication skills.

• Excellent problem-solving skills.

About Stryker

Our benefits:

• 12 paid holidays annually

• Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.

• Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits (https://cdn-static.findly.com/wp-content/uploads/sites/1427/2023/09/20143933/us-stryker-employee-benefits.pdf)

About Stryker

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com. (http:)

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page (https://careers.stryker.com/referrals/)

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.