JOB RESPONSIBILITIES

• Supervise, manage and responsible for coaching and training of service technicians

• Manage workload, overtime and overall demand on labor resource planning

• Work with sales teams on sales and rental equipment.

• Review projects, define the equipment and service scope with customer and sales department.

• Monitor cost and overall profitability of projects

• Work with procurement to prepare equipment PO’s, installation and parts lists, and vendor required items as well as to coordinate shipment and installation to customer site

• Supervise mechanical and electrical installation, monitor and enforce scope as well as manage customer expectations

• Supervise start-up & commissioning of the equipment

• Obtain inspection sign-off, customer sign-off, and monitor final invoicing preparation

  JOB QUALIFICATIONS

• Minimum of 5-7 years of field service management or project management experience required

• Must have strong technical ability in HVAC equipment

• Individual should be able to interact and develop relationships with the sales department, customers and management.

• Proficient use of MS-Office products, especially Word and Excel

• Valid driver's license

• Ability to work on a flexible work schedule

• Dynamic and passionate with a strong teamwork mentality

  PHYSICAL DEMANDS

  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 100 pounds.

  Success Factors:

• Key functional experience needs to include the basics of: Training, coaching, and management of field service staff. Serving as a working supervisor and front line technical advisor to service technician and customers. Maintaining safety and productivity and ensures technicians are meeting customer requirements.

• Strong interpersonal skills and adept at employee relations: Ideal candidate can handle the wear and tear of a fast-paced environment with an advanced sense of urgency while maintaining an employee-focused culture. Must be an active listener, servant leader, team-oriented, and demonstrate spatial intelligence in problem-solving and process implementation while providing exemplary customer service to both external and internal customers.

• Facilitate compliance and maintain culture focused on customer satisfaction: Ensures that our customer is viewed through the lens of not just one project, but a lifetime of projects. Ensure field technicians are doing whatever it takes to build a relationship based in confidence and success for our customers for life.