Job Description Job Description Job Title: Data Center Technician III Reports To: Data Center Supervisor Job Summary: The Data Center Technician III will support both the Physical and Virtual Infrastructure of the organization or customer and its facilities. The Data Center Technician will contribute to design and intentions of and implement data center best practices. This shall include related industry standards that align with associated processes and procedures as and where applicable. The Data Center Technician will leverage industry experience to contribute to the team. Job Duties and Responsibilities: Directly support and complete all scheduled data center MACD (Move/Add/Change/Delete) including device labeling, power connectivity, and network cable connectivity. Complete hardware support work orders involving: hardware and cabling MACD, certification, troubleshooting and break-fix Asset management, auditing and daily work log and ticket tracking Provide SmartHands assistance, including troubleshooting, as required for multiple customers at various sites within specified SLA response times (on-call duties may apply) Maintain a safe and secure operating environment within the data center, or other designated space, and report any violations to their immediate supervisor or lead Detailed and thorough documentation and record keeping; directly contribute to process improvements, documentation improvements, and other work-related items Maintain site security protocols, badging requirements, and data and asset protection procedures and report any violations to their immediate supervisor or lead Ensure all media storage devices (Hard drives, thumb drives, CD, DVD's, etc.) are properly logged, secured, and documented to ensure compliance with customer and legal retention practices and report any violations to their immediate supervisor or lead Utilize advanced knowledge with server and network hardware and components, copper and fiber infrastructure installation and testing, data center productivity and support tools, applications and software (Windows, Linux, SSH, RDP, Putty, etc.), and data center infrastructure management (DCIM) tools Coordinates and implements equipment and material receiving, shipping, and RMA support as and when required in accordance with established policies; assists in updating or revising processes as appropriate Provide vendor and security escorts as needed Provide general cleaning on raised floor, cabinet and rack exterior surfaces, work benches, storage areas, and other areas as needed and as scheduled Coordinates and implements standard and emergency operating procedures for data center, or other designated spaces, in accordance with run-book provided by team leadership Provide status reporting regarding data center, or other designated spaces, service availability, performance, capacity utilization as required Daily error log reporting and physical DC inspections for general health, power, cooling, hazards, etc. Leverages advanced knowledge to perform or coordinate equipment installation and delivery schedules in accordance with set project plans or other direction Demonstrates commitment to team and customer through attention to detail, reporting issues, concerns, and mistakes as soon as they occur, and willingness to learn and teach May serve as interim Team Lead as needed On-Call duties as needed (may include 24/7 support) Physical and Mental Requirements: Must be self-motivated, detail oriented, positive in approach, professional Experience creating, developing, and implementing project process improvement(s) Must promote the company culture and mission to all employees, vendors, clients and business partners Minimum 3 years working in data centers, telco, IT operations, or related technical field Knowledge of server and network equipm