This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4223799

Page 1 of 4 Rev. 12/03

Job Title: Service Technician

Location: Resort TV Cable, Hot Springs, Arkansas

Department: Technical

Reports To: Service Manager

Summary of Job

Under general supervision, performs a variety of duties pertaining to the installation, re-

connection and disconnection of Company\'s service to customer\'s homes, apartments or con-

dominiums and commercial properties. Complies with Company safety procedures, installation

techniques and guidelines as well as Company policies for the \"On-Time Guarantee\".

Job Responsibilities

? Performs all duties safely in accordance with Company safety policies, training

and procedures.

? Reports all hazardous conditions to immediate supervisor for correction.

? Performs new cable installations from system feeder tap port to customer\'s

equipment interface. This includes aerial/underground drops and inside wiring.

? Troubleshoots and finds drop related problems.

? Replaces or rewires house drops or any part thereof when it is necessary to cor-

rect cable signal or reception problems.

? Performs signal tests to determine that customer reception is satisfactory. Cor-

rects signal problems when created during installation process.

? Performs reconnections of cable television service in previously wired residenc-

es.

? Performs changes in service (upgrades and downgrades) as requested by the

customers and according to Company policies.

? Disconnects service when terminated by the customer for any reason, and re-

covers Company equipment from pole or Customer\'s premises.

? Completes all documentation and paperwork, and submits all documentation to

the appropriate individual(s) as required by system directives.

? Coordinates with scheduling, dispatch, or supervisors on job status, problems

encountered, and rescheduling requirements.

? Is responsible for safe care and use of Company vehicle, tools and equipment at

all times.

? Informs customer in the proper operation and use of customer\'s cable television

equipment. Provides customer with information on company services and rates.

? Educates customers about types of services offered.

? Agrees to complete NCTI courses through Service Technician level on a regular

basis.

? Performs other duties as assigned by immediate supervisor.

Experience

? The preferred candidate will have at least one year experience in cable television

or related industry residential and/or commercial structure installation techniques.

? Candidate shall have demonstrated knowledge and skill in applying required

SCTE and Company required techniques to job.

? High School Diploma or GED equivalent with some college, building trades, or

electronic technical training preferred.

? Ability to read, write and perform addition, subtraction, multiplication and division

mathematical equations.

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Essential Functions of the Job

? Must possess good people skills.

? Must have excellent work habits and demonstrated ability to perform job to a high

degree of satisfaction.

? Must be able to climb poles and/or ladders, and to work safely from heights.

? Must be able to handle and carry ladders and weights up to 120 pounds.

? Must be able to work in confined spaces including, but not limited to, attics and

crawl spaces beneath homes.

? Must meet established company standards of appearance and demeanor at all

times.

? Must be able to complete the work assigned without assistance.

? Must have a valid driver\'s license and driving record and must meet the require-

ments outlined in the company\'s policy and/or safety manual(s).

? Must be able to safely drive Company vehicle provid ed for use in conjunction

with job.

? Must possess a good attitude and work well with other company employees,

management and provide excellent customer service.

Environmental Conditions

? Must be able to work in all weather conditions.

Equipment Used

? SCTE training materials and Company guidelines

? Safety Equipment

? Signal Leakage Meter

? Volt Ohm Meter

? Field Strength Meter

? Routine installation tools; i.e., Drill, Hammer, Screwdriver, Fitting Preparation

Tools, Crimping Tools, Cable Cutters, and miscellaneous sharp instruments.

? Material Safety Data Sheets available for items used in connection with job.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satis-

factorily. The requirements listed below are representative of the knowl