Technical Solutions Manager

Remote - USA

Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ customers' potential is realized by delivering solutions that make it easy to discover and create value through the connections and integration of enterprise applications supporting critical workflows. By providing the industry’s most complete and flexible integration offerings, we are helping our clients build trusted relationships across their partner ecosystems today, while providing all the control and visibility they need to advance their business tomorrow. In a nutshell, Cleo is a rapidly growing category leader in ecosystem integration software and we have experienced tremendous growth over recent years.

The Technical Solutions Manager will be the client’s primary point of contact and accountable for the customer’s support experience. The Technical Solutions Manager manages general functions while ensuring service level agreements and contract expectations are met, follow-up items are addressed, and successful coordination occurs across all stakeholders.

What You Will Be Doing

• Actively listen to, understand, and identify business needs from customer interaction.

• Excellent communication and interpersonal skills across various business and technical levels, including Project Management, Support, Services, and Engineering.

• Provide a crucial point of escalation for customer concerns. Validate complaints and channel them to the appropriate supervisor/manager.

• Conduct recurring customer meetings to ensure accountability by providing progress updates.

• Facilitation and management of meetings.

• Prepare a Joint Resolution Plan to provide visibility into RED customers’ current issues.

• Build strong, long-term customer relationships and generate happy, referenceable customers.

• Continually refine/improve the strategy to deliver Cleo-quality support.

• Perform additional duties as assigned.

Your Qualifications

• Bachelor’s degree

• 5+ years of related experience within a software company or comparable industry.

A few things we have to offer:

• Competitive compensation

• Great Healthcare + Dental + Vision

• Flexible PTO

• Culture of support, encouraging Life-Work balance

• 401k match

• FSA and HSA options

• Employee Assistance Program

• Paid Parental Leave

• Representing a company with 4,000+ clients and a 99% retention rate

• Accelerated title and salary growth potential

• A fun and energetic work environment that makes you excited to go to work every day

Cleo Communications, LLC is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status or any other characteristic protected by law.