This employer will be on-site conducting interviews at our Multi-Industry Job Fair which will be held on Thursday, January 25, 2024, at the PA CareerLink Bucks County, 4800 E. Street Rd., Trevose, PA  19053.  The Job Fair hours are 9:00 AM -- 12:00 PM.  For more information on the Multi-Industry Job Fair, please contact Elizabeth Keppley at eikeppley@buckscareerlink.org.

If you are an outgoing and organized person, who enjoys working in a friendly and helpful atmosphere, this position is for you. Kindness, diligence and initiative is the key to success with this position. At BCT, employees find the greatest success when they possess qualities of thoughtfulness and the drive to enhance and bring success to a warm and friendly atmosphere. If this work environment speaks to you and your skills, please do apply!

The Reservations Department functions as the initial client contact. The Reservationist serves as the customer relations and customer data integrity resource of BCT. The qualified candidate is trained to handle general routine interactions externally with clients, as well as internally with Dispatch, Scheduling and Management, all to provide an excellent customer service experience.

Required Qualifications:

• Must have computer skills and experience with online web navigation.
• Proficiency Microsoft Office, with aptitude to learn new software and computer scheduling systems
• Outstanding written and verbal communication skills
• Minimum 2 Years of Customer Service experience required
• Good understanding of management practices and techniques
• Excellent interpersonal skills
• High school diploma or equivalent.

Responsibilities:

1. Oversee the guest/client experience and ensure a personal, friendly experience for anyone calling in to the Reservations Department and maintain complete accessibility in both availability and warmth of character.
2. Provides clerical support when needed to assist clerical staff with assigned administrative duties such as answering phones, sorting and distributing mail, and preparing documents.
3. Processes initial passenger application and account information, change requests.
4. Processes trip bookings, trip subscriptions, verifies pick up/return data and makes adjustments communicating simultaneously with Dispatch to ensure information is received and updated.
5. Verifies MATP pre-trip and post-trip rides have been completed as scheduled.
6. Mails applications out to prospective passengers upon request.
7. Ensure peak organizational operations and provide preventative measures by identifying issues
8. Implement established policies and procedures, measure outcomes against standards, and improve operational flow when identified.
9. Provide direct administrative supports as needed, including scheduling appointments, meetings, and events, maintaining filing system, mailing and shipping packages, and updating contact database and employee list
10. Collaborates with Dispatch and Scheduling to ensure client data is properly documented and changed as needed.
11. Performs other related duties as assigned by immediate supervisor.

Essential Functions:

1. Effective Communication Skills
2. Customer Service knowledge and judgement sufficient to act in the best interests of BCT and its clients
3. Adaptive to new technologies and effectively manage the resources assigned
4. Physical requirement of being actively at work, and in coordination with assigned staff. Sitting, standing, and walking.
5. Strong critical thinking and analytical skills to absorb daily activities and prepare for or respond to expected concerns.
6. Interpersonal skills to coordinate and collaborate with employees at all levels in the organization. Strong people skills to manage situations effectively.
7. Ability to run reports and provide analytical data to Management when requested.
8. Excellent organizational skills and attentio to detail
9. Self-motivated with the ability to meet deadlines and time management throughout the day.

This job description does not constitute an employment agreement between Bucks County Transport, Inc. and any employee/job applicant. BCT's management reserves the right to reassign duties or assign additional responsibilities as needed by BCT.