Ready to help us transform healthcare? Bring your true colors to blue.

What We Need

The Senior Manager, Engineering will lead and be responsible for all projects within the Service Center Technology initiative. The ideal candidate will have strong knowledge & understanding across a wide array of healthcare operational domains. It will be important for the individual in this role to have experience with IT integration service organizations for seamless and optimized partnership with vendors.

You will be leading teams of engineers and analysts to deliver software applications to meet the business needs of the enterprise. This role will be responsible for designing, developing, testing, and supporting software systems in the enterprise as well as being accountable for task prioritization, resource allocation, capacity management and development & quality metrics of the engineering team. You will work closely with business teams to understand the challenges and co-develop business cases to deliver solutions guided by speed to value metrics & oversee the project team to ensure each phase is completed accurately, on time, and within budget.

This role is eligible for our Flex persona

Your Day to Day

• Technical Guidance: Foster strong technical practices through code reviews, architectural design collaboration and security within your team

• Execution: Partner with Product Manager to ensure sprints are aligned with work that is high value. Unblock and empower the team to be agile and high velocity. Be willing to get hands-on with the code when needed

• Delivery: Own the responsibility for successful delivery against OKRs. Lead the team in establishing best practices in estimations, story scoping, balancing trade offs, executing against commitments and increasing accountability

• Project Management: Collaborate with Senior Management, Direct Reports, Product Managers, Designers, DevOps and QA to ensure smooth relationships. Work with peer Engineering Managers to optimize cross team collaboration

• Strategy: Partner with Product, Design, Senior and Staff engineers to drive business, product and technical strategy to meet the product and technical goals for the team

• Retention and Hiring: Work with the Recruiting and People department to conduct interviews and hire new engineers. Actively work to engage and retain the existing talent and experience on the team

• People Management: Provide career development, coaching and mentorship to your direct reports. Conduct performance reviews and provide real-time feedback to drive high performance

• Communication: Keep teams aligned on how their work ties into the overall strategic initiatives of their org and the company. Use fitting opportunities to bring transparency and crisp communication to their team

• Team Builder: Build high performing teams and empower your team. Give them the authority and support to make decisions

• Future Thinker: Relentlessly work towards improving engineering excellence, process, and culture by setting clear goals and outcomes and achieving those goals

*This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties.

We’re Looking for:

• Strong analytical skills and ability to interpret and communicate data.

• Strong negotiation and interpersonal skills in dealing with all levels of management.

• Healthcare domain knowledge preferably IT & Operations experience

• Experience building enterprise SaaS products in highly regulated environments with low risk tolerance is highly preferred.

• Defines associated business value outcome metrics and develops leading and lagging indicators.

• Responsible for continuous prioritization of value stream epic backlogs in accordance with enterprise initiative prioritization.

• Formulate and define systems scope and objectives based on both user needs and a thorough understanding of business systems and industry requirements.

• Partners with Product Owners on feature creation and acceptance criteria to align with epics & initiatives strategy.

• Leads collaboration between Business Value Stream & Technical Value Streams to understand epic & feature impacts.

• Thinks Minimum Viable Product, coupled with continuous improvement, focus on Insights and KPI’s driven approach.

• Possesses deep understanding of business operations and develops epic hypothesis and acceptance criteria.

• Partners closely with Senior Business Leaders to drive collaboration & understanding of value stream backlogs and initiative-level backlogs.

• Solution architectural knowledge and expertise in solving data-oriented issues/defects

• Very strong technical aptitude with the ability to use Microsoft products, particularly Excel.

• Excellent verbal and written communication skills.

• Excellent time management skills and ability to plan and set priorities.

• Actively contribute to conversations with business and IT counterparts on options, risks, and costs versus benefits of various solutions and when applicable.

• Certificate or degree in computer science or a related field, several years of working in software development, and management experience.

• Experience in building empowered teams and processes.

What You Bring:

• Bachelor’s degree in computer science or engineering. Masters preferred.

• 5-8 years of experience leading multi-level engineering teams

• 5-8 years of managing globally distributed engineering teams with associates and vendor resources

• Experience in Healthcare payer industry is preferred

• Hands on experience in designing and developing large scale software systems

• Experience in developing software systems on Public cloud (AWS, GCP or Azure) and Hybrid models

• Experience in Microservices, API, Data Mesh, Lake House architectures.

• Experience with CRM systems

What You’ll Gain:

• This is a high profile position in which you will have visibility into all levels of the organization and corporate strategy. You will be able to translate your consultative and analytical skill set across HR and assigned business units

• You’ll gain the experience of large scale transformations within healthcare

• With leadership empowering innovative ideas, you might be the first to try some of the industry leading technology in healthcare domain

  It is our mission at Blue Cross Blue Shield of Massachusetts to foster a culture that enables associates to do their best work while living happy and healthy lives. That's why we offer you a variety of ways to support your best physical, emotional, financial, and social well-being. For more information on our benefit offerings, visit https://careers.bluecrossma.org/us/en/benefits

#LI-Hybrid

Minimum Education Requirements:

High school degree or equivalent required unless otherwise noted above

LocationBoston, HinghamTime TypeFull time

Salary Range: $150,000.00 - $185,680.00

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.

This job is also eligible for variable pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

WHY Blue Cross Blue Shield of MA?

We understand that the confidence gap (https://www.theatlantic.com/magazine/archive/2014/05/the-confidence-gap/359815/) and imposter syndrome (https://www.braintreepayments.com/blog/overcoming-imposter-syndrome/) can prevent amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.

As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture (https://careers.bluecrossma.org/us/en/culturepage) page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our Talent Community (https://careers.bluecrossma.org/us/en/jointalentcommunity?applyType=JTC) to stay “in the know” on all things Blue.

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work (https://careers.bluecrossma.org/us/en/how-we-work) " Page.

Voted as the highest in member satisfaction among Massachusetts commercial health plans by JD Power , Blue Cross Blue Shield of Massachusetts is a community-focused, tax-paying, not-for-profit health plan headquartered in Boston. We have been a market leader for over 75 years, and are consistently ranked among the nation's best health plans. Our daily efforts are dedicated to effectively serving our 2.8 million members, and consistently offering security, stability, and peace of mind to both our members and associates.

Our Commitment to You

We are committed to investing in your development and providing the necessary resources to enable your success. We are dedicated to creating a refreshing and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path. We take pride in our diverse, community-centric, wellness-focused culture and believe every member of our team deserves to enjoy a positive work-life balance.

Blue Cross Blue Shield of Massachusetts is an Equal Employment / Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by law.

Blue Cross Blue Shield of Massachusetts will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Blue Cross Blue Shield of Massachusetts's legal duty to furnish information.