Job Details

Description

Lockbox Implementation Specialist 

• Lead lockbox implementations with lockbox client on-boarding and setup, lockbox product development, and related cash management services implementation. Participate in product enhancement discussions and implementation.  70%
• Resolve on-going lockbox customer service issues, ensuring quality customer service is consistent with established service standards and company policy. 20%                                                                                                                   

• Assist in maintaining effective relationships with key remittance processing vendors and serve as an escalation point for customer/vendor issues.  10% 

   

Minimum Qualifications:

• 3+ years financial services experience preferred
• Lockbox remittance processing experience preferred
• Payments industry knowledge
• Bank operations experience
• Lockbox implementation experience
• Knowledge of lockbox remittance processing
• Knowledge of digital banking products and services
• Knowledge of payments industry
• Knowledge of property management industry
• Knowledge of Microsoft Office suite-- advanced Excel skills
• Project management skills
• Ability to multi-task
• Well organized
• Strong analytical skills

• Problem solver

   

Eligibility requirements may differ for each benefit or program. National Cooperative Bank, N.A. is an Equal Employment Opportunity Employer (EOE/AA)