ADMINISTRATIVE COORDINATOR 4

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ADMINISTRATIVE COORDINATOR 4

Salary

$2,602.00 - $4,682.00 Monthly

Location

Hammond, LA

Job Type

Classified

Job Number

MVA/PJ/194017

Department

LDH-Medical Vendor Administration

Opening Date

04/26/2024

Closing Date

5/10/2024 11:59 PM Central

• Description

• Benefits

• Questions

Supplemental Information

The Louisiana Department of Health is dedicated to fulfilling its mission through direct provision of quality services, the development and stimulation of services of others, and the utilization of available resources in the most effective manner.

LDH serves as a model employer for individuals with disabilities.

About this position:

This position is located within the Louisiana Department of Health / Medical Vendor Administration / Eligibility Field Operations/ Tangipahoa Parish

Announcement Number: MVA/PJ/194017

Cost Center: 305-2050410

Position Number(s): 150430

This vacancy is being announced as a Classified position and may be filled as a Probationary appointment, Job appointment, Promotional appointment.

Job appointments are temporary appointments that may last up to 48 months.

AN IDEAL CANIDATE SHOULD POSESS THE FOLLLOWING COMPETENCIES:

Accepting Direction: The ability to accept and follow directions from those higher in the chain of command.

Communicating Effectively: The ability to relay information correctly and appropriately to connect people and ideas.

Using Data: The ability to use relevant and valid data to inform a recommendation for action.

Building and Supporting Teams: The ability to combine your actions and efforts with others to work toward achieving a common goal.

Focusing on Customers:The ability to serve the needs of those who support and/or rely on the services provided.

Managing Time:The ability to control your time to increase effectiveness, efficiency, or productivity.

Please click on the below links to learn more about each job level:

State Civil Service Job Information Finder (https://apps01.civilservice.louisiana.gov/onestopjobinfo/JobView2.aspx)

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

• Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete. *

For further information about this vacancy contact:

Paula Jackson

paula.jackson@la.gov

LDH/HUMAN RESOURCES

BATON ROUGE, LA 70821

225-342-6477

This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218.

Minimum Qualifications

MINIMUM QUALIFICATIONS:

Three years of experience in which clerical work was a major duty.

SUBSTITUTIONS:

Training in a business or clerical-related curriculum in a business school or technical institute will substitute for the required experience on the basis of six months of training for six months of experience for a maximum of one year of the required experience.

Completion of a business or clerical-related curriculum in a business school or technical institute will substitute for a maximum of one year of the required experience.

College training will substitute for the required experience on the basis of 15 semester hours for six months of experience.

NOTE:

Business or technical school training with less than completion will only be credited in six month increments. Similarly, college training will only be credited in 15 semester hour increments.

NOTE: Any college hours or degree must be from an accredited college or university.

Job Concepts

Function of Work:

To perform complex, often specialized, paraprofessional duties that require independent judgment to accomplish in support of the staff members and/or operations of an organizational unit or program.

Work requires individual discretion in the application of policies and procedures. Duties increase in scope and complexity, and consist mainly of departmental-program duties.

Level of Work:

Advanced.

Supervision Received:

General from higher-level clerical and/or supervisory personnel.

Supervision Exercised:

May supervise 1-2 lower-level personnel.

Location of Work:

May be used by all state agencies.

Job Distinctions:

Differs from Administrative Coordinator 3 by the presence of paraprofessional duties that involve a higher degree of specialization, complexity, and/or independent judgment.

Differs from Administrative Program Specialist--A by the absence of professional-level duties that involve a variety of administrative functions or management of a departmental or statewide program.

Examples of Work

Serves as agency’s front line support to the public. Responsible for adhering to policy and procedure, and completing timely and accurate statewide correspondence processing including receiving, sorting, stamping, scanning, filing, and disposing of postal mail, electronic mail, and faxes. Responsible for processing timely and accurate LaMEDS case status updates and case notes subsequent to correspondence processing including, but not limited to: mailing applications or other documents upon request, producing forms for Medicaid provider payment, proposing case closures upon notification of death or unable to locate, and uploading and indexing documents to Electronic Data Management System (EDMS).

Completes and/or assists the member with completing self-service portal change reports in LaMEDS including: request a new Medicaid card, change address, add/remove/change authorized representative, add/remove/change a household member, report death of household member, request case closure, update name/SSN/marital status, expenses, income, pregnancy, etc. Completes clerical tasks in LaMEDS including paper data entry tasks. Re-assigns tasks to Medicaid analysts as appropriate.

Answers general questions in-person, by telephone, or by email concerning agency policies, program requirements, case status, and the application or renewal process. Assists the Customer Service Unit by handling general Medicaid inquiry phone calls during periods of high call volume or special outbound calling initiatives. Assists with mandated outreach efforts by attending special events sponsored by Medicaid, distributing printed material, promotional items, and providing basic elementary information.

Operates and maintains computer hardware, personal computers, servers, network printers, digital copiers, scanners, fax machines, etc. Performs some or all of the following functions administrative support functions: maintain property records, request tags for new equipment, document transfers of equipment, dispose of old and broken equipment through the surplus process, maintain inventory of office supplies and forms, request supplies, monitor postage meter, assist the safety officer, schedule quarterly safety meetings, and ensure safety hazards are identified and reported.

Assists Medicaid analysts with other activities as directed by Supervisor. Performs any other duties as assigned in support of the mission of Eligibility Field Operations as directed by state leadership. Assists others to meet needs and priorities of the Section and Department as needs require.

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave– Up to six weeks paid parental leave

More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave – State employees receive the following paid holidays each year:

• New Year's Day

• Martin Luther King, Jr. Day,

• Mardi Gras,

• Good Friday,

• Memorial Day,

• Independence Day,

• Labor Day,

• Veteran's Day,

• Thanksgiving Day and Christmas Day.

* Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

• Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your_Retirement_System.mp4) to give you more detailed information about their system

• Teacher's Retirement System of Louisiana (www.trsl.org),

• Louisiana School Employees Retirement System (www.lsers.net), among others

  01

  ADi: Rate your ability to accept direction based on our definition: The ability to accept and follow directions from those higher in the chain of command.

• 1= I have no experience and/or am uncomfortable accepting direction

• 2= I have limited experience or require assistance to accept direction

• 3= I can accept direction

• 4= I can accept directions and help others improve their ability to accept direction

  02

  AD: Explain your rating by providing specific and relevant examples in the box below.

  03

  CE: Rate your ability to communicate effectively based on our definition: The ability to relay information correctly and appropriately to connect people and ideas.

• 1= I have no experience and/or am uncomfortable communicating effectively

• 2= I have limited experience or require assistance to communicate effectively

• 3= I can communicate effectively

• 4= I can communicate effectively and help others improve their communication

  04

  CE: Explain your rating by providing specific and relevant examples in the box below.

  05

  FC: Rate your ability to focus on customers based on our definition: The ability to serve the needs of those who support and/or rely on the services provided.

• 1= I have no experience and/or am uncomfortable focusing on customers

• 2= I have limited experience or require assistance to focus on customers

• 3= I can focus on customers

• 4= I can focus on customers and help others improve their ability to focus on customers

  06

  FC: Explain your rating by providing specific and relevant examples in the box below.

  07

  MT: Rate your ability to manage time based on our definition: The ability to control your time to increase effectiveness, efficiency, or productivity.

• 1= I have no experience and/or am uncomfortable managing time.

• 2= I have limited experience or require assistance to manage time

• 3= I can manage time

• 4= I can manage time and help others improve their ability to manage time

  08

  MT: Explain your rating by providing specific and relevant examples in the box below.

  Required Question

Agency

State of Louisiana

Address

For agency contact information, please refer to

the supplemental information above.

Louisiana State Civil Service, Louisiana, 70802

Phone

(866) 783-5462

Website

http://agency.governmentjobs.com/louisiana/default.cfm

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