Center of Excellence Customer Coordinator Job Locations US-WI-Milwaukee | US-IL-Aurora | US-MI-Grand Rapids | US-IN-Indianapolis | US-OH-Columbus ID 2024-9632 Category Sales and Marketing Position Type Full Time Overview Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive. Position Summary Under the direction of the Director, the Customer Center of Excellence Coordinator is an essential member of CoE working closely with the Recruitment Program Manager and Sales Trainer in delivery of donor recruitment tools, campaigns and promotions to account representatives, marketers and stakeholders responsible for meeting collections goals and ensuring a safe and healthy supply of blood to our state hospitals. This role supports content creation and delivery of programs and training for recruitment and marketing. Responsibilities Recruitment Enablement: Provides local donor recruitment team appropriate recruitment tools and training: * Assists in ideation, creation and organizing marketing tools and assets in a way that is seamless and accessible to donor recruitment team and hosts * Regular and frequent communication with local stakeholders * Address stakeholder concerns and issues in a professional and timely manner Program Delivery * Supports Donor Recruitment Programs Manager with developing programs to aid in donor recruitment and coordinator engagement and retention, including designing account representative or sponsor competitions, new donor programs, education and development, performance tracking, and reporting * Assists in coordinating local delivery and training on campaign tools and promotional items with field marketing team * Partners with Loyalty Program team on implementation of programs and promotions Training Support * Partners with Sales Trainer on development and delivery of educational materials to include onboarding of new hires, CRM training, and CoE sponsored development programs * Supports creation of coordinator tools and helps manage coordinator social channel Cross-Functional Support: * Actively collaborates and communicates with peers in Customer Center of Excellence, Field Marketing, Corporate Marketing, PR, Recruitment, and Contact Center * Partners with stakeholders to solicit feedback on needs and programs * Coordinate timely fulfillment and delivery of projects Coordinate approved CoE projects within specific timeframes Represents Versiti and CoE at designated meetings Maintains required records, reports, and files as pertains to areas of responsibility Participates in professional education to keep up to date on relevant developments in the field Build relationships with local stakeholders to collaborate and deliver on expectations Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification Understands and performs in accordance with all applicable regulatory and compliance requirements Complies w