Job Description

Camping World Holdings, Inc., headquartered in Lincolnshire, IL, (together with its subsidiaries) is America's largest retailer of RVs and related products and services. Our vision is to build a long-term legacy business that makes RVing fun and easy, and our Camping World and Good Sam brands have been serving RV consumers since 1966.

We strive to build long-term value for our customers, employees, and shareholders by combining a unique and comprehensive assortment of RV products and services with a national network of RV dealerships, service centers and customer support centers along with the industry's most extensive online presence and a highly trained and knowledgeable team of employees serving our customers, the RV lifestyle, and the communities in which we operate. We also believe that our Good Sam organization and family of programs and services uniquely enable us to connect with our customers as stewards of the RV enthusiast community and the RV lifestyle. With RV sales and service locations in 42 states, Camping World has grown to become the prime destinations for everything RV.

As a Service Coordinator, you will be responsible for overseeing customer interaction, facilitating seamless communication between customers and advisors, and ensuring an exceptional service experience for our valued guests. This position necessitates exceptional organizational skills, effective communication abilities, and a strong commitment to delivering outstanding customer service.

Responsibilities:

• Manage service appointment requests to ensure timely response and increase service volume for the location.

• Receive incoming service calls from the front desk and assist in directing calls, scheduling appointments, and updating customers on work order progress.

• Review next action dates with the FOD and provide support in communicating updates and information to customers.

• Assist overwhelmed advisors by making outbound update calls to customers and providing updates on service progress (non-revenue generating calls only).

• Support the FOD in conducting weekly inventory lot walks to ensure accurate tracking and management of RVs.

• Facilitate the pick-up process for completed work orders, coordinating with customers and service advisors to ensure a seamless experience.

• Conduct follow-up calls to service customers two days after work order closure, providing education and guidance on the NPS survey process.

• Assist in managing work orders that still have open purchase orders (POs) and facilitate appointment scheduling upon receiving part.

• Utilize systems to effectively communicate with customers, to enhance customer satisfaction and engagement.

Qualifications:

• Previous experience in customer service or previous fixed operations experience is preferred.

• Excellent organizational skills with the ability to prioritize and manage multiple tasks efficiently.

• Strong communication skills, both verbal and written to effectively interact with customers and internal teams.

• Proficiency in leveraging technology to effectively communicate and manage customer interactions.

• Attention to detail and a commitment to accuracy in maintaining records and documentation.

• Ability to work collaboratively within a team environment and assist team members as needed.

Full-time associates are offered a comprehensive benefit package including medical, dental, vision, PTO, 401k and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.

The hourly rate for this role is: $12-26. Includes overtime potential and variable income.