Office Support, Dental Clinic

Job ID 1583 January 4, 2024

Department: Dental Auxiliary

Employee Group:https://www.grcc.edu/faculty-staff/human-resources/employee-groups-resources/employee-groups/apss

Schedule: Part Time, 15 hours per week, 38 weeks per year, nonexempt Monday, Wednesday, 4:00 PM - 9:00 PM; some Friday hours preferred; other hours to be determined with supervisor. Must be able to work flexible hours as needed.

Compensation: $17.20 / hour

Benefits: Part-time

Reports to: Program Director, Dental Auxiliary Programs

Posting Closes: Open until filled

SUMMARY

This position serves as the receptionist for GRCC's busy dental hygiene clinic, requiring a high degree of professionalism and ability to work effectively with the general public, students, faculty and staff.

ESSENTIAL FUNCTIONS

• Greeting and checking patients in as they arrive for their appointments. • Answering telephone calls from the public and editing or creating appointments as requested • Scheduling and confirming clinic patients for upcoming appointments • Collecting fees, and preparing accurate deposits to ensure successful operation of the clinic • Working with dental hygiene students as they assist in the dental office • Maintaining the office, supply room, and reception area, and securing all locked areas at the end of the shift • Contribute to a positive and professional work environment, by presenting a positive and professional image • Project a professional image including punctuality, dependability and maintain a good attendance record. • Primary responsible for smooth flow of office operations from start to finish • Excellent organizational skills, ability to remain focused on tasks in a busy office environment • Willingness and ability to learn college-wide systems such as; Gmail, Google docs, and timesheets, and dental office software programs • Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position. • Performs other related duties as assigned.

JOB SPECIFICATIONS

Education Credentials

• Associate's degree or comparable combination of relevant education and experience

Work Experience

• A minimum of one year of office experience required • Experience communicating and working effectively with a diverse population preferred • Dental office/dental software experience preferred • Demonstrated computer skills and experience with Microsoft Office required • Finalists must possess excellent proofreading skills and have aptitude for detailed work

Skills

• Must be able to maintain confidentiality (develop an understanding of FERPA and HIPAA laws and requirements) • Ability to communicate with the general public by phone, in person, electronically and through written correspondence • Ability to communicate and work harmoniously with all members of the department and campus • Ability to perform responsibilities with minimum supervision • Must have good verbal, written and customer service skills • Bilingual skills preferred

Physical Demands

• Ability to lift and move up to 25 pounds • Ability to sit/rise repeatedly

Mental Demands

• Ability to handle pressure situations in a professional manner • Possess mature judgment

Working Conditions

• Ability to work in a high traffic, indoor environment • Ability to work in a busy office with frequent interruptions • GRCC will comply with any mandated health and safety requirements. Compliance information is available on our http://www.grcc.edu/policies.

NEXT STEPS / APPLICATION PROCESS

• Please fill out an application athttps://www.grcc.edu/jobs. Submit a cover letter and resume. The