Admissions Navigator - Part time

Department: Admissions

Location: Grand Rapids, MI

The Admissions Navigator will serve in all aspects of on and off campus admissions and recruitment work. This role works with the admissions, recruitment and processing team to execute the annual recruitment plan. The main focus of this position is to identify, pursue, and cultivate leads and prospects to stabilize and increase enrollment. Through attendance and giving presentations at high school visits, college events, and other recruitment functions, on and off campus, this position delivers excellent customer service and personalized information to help students enroll at GRCC to meet their education and career objectives. This position will deliver personalized interactions for prospective students from application to enrollment. This position will host meetings with prospective and returning students, and their families. They will engage in communication campaigns and efforts in order to positively impact the admissions yield rates.

Requisition ID: 127 Employee Group: https://www.grcc.edu/faculty-staff/human-resources/employee-groups-resources/employee-groups/contingent-employees Schedule: up to 28 hours per week Compensation: $19.22 Reports to: Associate Director of Admissions and Enrollment Posting Opens: 8/29/2024 Posting Closes: Open until filled

ESSENTIAL FUNCTIONS

• Represent GRCC by attending and presenting at high school visits, college fairs and community events • Develop and deliver presentations to prospective GRCC students and families • Conduct one on one personalized meetings via Admissions Specialist appointments by providing full shift coverage for both in person, virtual, Saturdays and weeknights • Lead campus tour events on campus, this includes presentations and providing a walking tour • Coordinate and lead group visits both on and off campus • Coordinate and lead on and off campus group placement testing • Provide leadership and assistance at orientation sessions • Have a robust understanding of the admissions, enrollment, and financial aid policies and procedures as it relates to GRCC • Coordinate and assist with events like Ready, Set, Enroll, Open Houses, Raider Rally, and other recruitment initiatives • Use professional judgment in addressing complex financial aid and enrollment questions • Troubleshoot and problem solve applicant and enrollment issues for potential students • Utilize software and related technologies essential for enrollment management, such as Radius, Mongoose, PeopleSoft, and Image Now • Teach technology to students, such as navigating the Online Center, Blackboard, Navigate, and other such applications students use • Assist all students with questions related to enrollment and financial aid through answering inbound calls, text messaging, making outbound calls and click-to-chat • Assist general Student Services functions, specifically during peak times • Other duties as assigned • Follow College policy on the Family Educational Right to Privacy Act (FERPA).

JOB SPECIFICATIONS

Education/License

• Associate degree or equivalent experience required • Bachelor degree preferred

Skills

• Minimum of one (1) year in customer service, sales, marketing, recruitment, or higher education admissions experience required • Must be comfortable with public speaking. Public speaking is essential to this work and will be utilized frequently • Must possess excellent formal presentation skills and strong professional presence

Physical Demands

• Must be able to lift and move 30 pounds of recruitment materials • Must be able to sit for prolonged periods of time

• Must have a valid driver's license and a vehicle for extensive recruitment travel • Must have reliable transportation to dri