Team Leader - Manchester airport

Job Type: Permanent

Hours per week : 37.5

Salary : £ 27,982.50 per annum

Working Pattern s: Between 4am and 10pm

Shift patterns : 4 days between Monday and Sunday

Benefits:

• Free Parking onsite at for your shift

• 25 days plus bank holidays

• Employee discount platform with Everyday Rewards by Bravo at hundreds of shops & online stores

• Employee Assistance Program

• Life & Dental Insurance, Critical Illness Cover

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Travelex attributes its success and growth down to its hard-working people. It’s their desire to deliver exception results, service and positive experiences to our customers every day that sets us apart from the rest. If you identify yourself as someone who truly cares about providing exemplary service, loves to travel and enjoys sharing your knowledge and experience with others then we want you as our next Team Leader.

You will be at the heart of a bustling airport environment where thousands of customers are taking trips for business or personal, whether it is an “early bird” flight or “taking a red eye” we want to ensure that their travel money needs are fulfilled!

As a Team Leader you will lead by example, managing, motivating and developing a team to achieve the best possible results to deliver a great customer experience; creating an inclusive workplace environment where all employees are valued.

What will you be doing?

• Building strong relationships with the surrounding business & creating a positive working environment for Travelex staff

• Driving performance and improvement along with general management duties & responsibilities

• Monitoring and implementing best practice around legal and regulatory standards and adhering to Travelex compliance procedures

• Positive people management, which will include rostering, coaching and supporting your team through regular performance review

• Being ready to ‘roll up your sleeves’ providing support when required with processing foreign exchange transactions accurately and efficiently

• Being able to adapt to working under pressure due to seasonal periods

• Effectively communicating with both customers and colleagues

What do I need to have?

• Formal HR process experience- You’ll need to have experience in Return to works, investigations, disciplinary and performance management.

• Great communicator – You’ll find talking with people and building relationships comes naturally to you. You’ll not only be a great talker, but a good listener who is understanding of people and their needs.

• Desire to succeed – You’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.

• Sales Experience – Be able to drive your team to success by using KPIs and effective Coaching and Development

What does the interview process look like?

• Step 1 – Our team of Talent Acquisition Partners will review your application and get in touch with you if they think your experience fits the brief and conduct an initial screening call.

• Step 2 – You’ll then be invited to an online interview with one of our Talent Acquisition Partners. Here we’ll delve deeper into your experience and assess your suitability and background in relation to the roles and its core objectives. They’ll be plenty of time for you to assess us equally and ask lots of questions to ensure this role is right for you too. Given you’d be working with vast amounts of money on a regular basis they’ll also be a small numerical test too that you’ll complete.

• Step 3 – If successful you will then be invited to visit the bureau where you will meet with the Area Manager face-to-face and have the opportunity to see what the working environment looks like. The Area Manager will be able to tell you more about the day-to-day responsibilities and answer any remaining questions you have.

• Step 4 – If successful we’ll reach out and offer the opportunity to join Travelex as our newest Bureau Manager. If you’re unsuccessful, we’ll still reach out to you to provide detailed feedback. We owe you that much as an employer who’s dedicated your time to meet with us.

About Travelex

We are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers’ access to international money, however and whenever

Exciting? We think so! Your journey starts here, so take the first step to become part of the Travelex Team by clicking apply!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

Founded in 1976, Travelex has grown to become one of the market leading specialist providers of foreign exchange products, solutions and services, operating across the entire value chain of the foreign exchange industry in more than 20 countries. We have developed a growing network of over 900 ATMs and more than 1,100 stores in the some of the world’s top international airports and in major transport hubs, premium shopping malls, high street locations, supermarkets and city centres.

Travelex has built a growing online and mobile foreign exchange platform, and we also process and deliver foreign currency orders for major banks, travel agencies and hotels worldwide. In addition, we source and distribute large quantities of foreign currency banknotes for customers on a wholesale basis - including for central banks and international financial institutions. We also offer a range of remittance and international money transfer products around the world.