Description:

• Interact with customers in a friendly and courteous manner via phone and email to answer inquiries concerning prescription benefits

• Utilize healthcare information systems to research issues for customers regarding their prescription benefits

• Quickly and efficiently identify customer needs, resolve complaints, and provide solutions

• Build positive relationships by listening and showing empathy, going above and beyond with customer service to ensure that all questions are handled appropriately

• Maintain performance and quality standards based on established call center metrics

• Understand and adhere to all rules of conduct

Skills:

• Customer service, Call center, Data entry, Inbound call, Microsoft office, Health care, Order entry, Email, Outbound calls

Additional Skills & Qualifications:

• 1+ years in a call center role

• Computer skills

• 40+ WPM typing + good computer skills

• High school diploma required

• Strong listenting and communication skills

  About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.