JOB REQUIREMENTS: At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference. Primary Duties and Responsibilities Supports daily supervision through resource coordination, and monitoring of service and work quality. Management responsibilities including selection, training, developing, motivating, coaching, and performance evaluation. Manage vendor relationships and ensure vendors meet the expected service and quality goals. Assists in development and provides oversight of audit functions, monitoring, and reporting results Leads or participates in the development of tools and measures to ensure operations are managed efficiently and safely, and that service level agreements are being met. Completes analysis of trends and best practices to identify gaps/makes recommendations to fill gap(s) by implementing changes in processes and procedures. Leads or participates in projects or efforts for process improvement or change, as assigned. Investigates and resolves customer inquiries, supports customer expectations and satisfaction Participates in system upgrades as needed Independently answers questions and resolves problems using appropriate judgement and analytical skill. Handles and coordinates the handling of more complex and technical problems and customer inquiries. Consultation to clients to help with escalations. Uses feedback from consultations to then formulate recommendations for process changes. Acts as resource and subject matter expert on core business functions. Qualifications Bachelor\'s degree with emphasis in Business or related field or equivalent industry experience Minimum of 5 years of progressively responsible work experience focusing on customer service, communication, and problem solving. Demonstrated leadership, mentoring, and coaching experience. Strong interpersonal skills and demonstrated ability to create a collaborative work environment with a diverse staff. Strong analytical abilities in decision making and problems solving. High degree of personal initiative and proven ability to prioritize work and manage concurrent assignments. Strong interpersonal and writing and verbal communication skills. Ability to work with individuals at various levels across the organization. Experience in leading process improvement, product introduction, system enhancement or other project and committee efforts. Working knowledge of basic Microsoft Windows application s9Work, PowerPoint, Excel, Outlook). Proactively manages change. Positively influence and work cooperatively and negotiate with all levels of employees Compensation Range: Pay Range - Start: \$41,230.00 Pay Range - End: \$76,570.00 Northwestern Mutual pays on a geographic-specific salary structure and placement in the salary... For full info follow application link. EEO/AA Employer/Vets/Disability ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/8406D89F6DD64509 Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.