JOB REQUIREMENTS: At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference. Summary Develops, identifies, analyzes, and improves existing business processes to improve product/service quality, increase efficiencies, reduce costs or waste, decrease errors or delays, and increase customer satisfaction. Gathers business requirements and develops process maps and gap analysis to identify, recommend, and independently implement opportunities for improvement to meet business goals and objectives. Primary Duties & Responsibilities Delivers superior business performance by pursuing process excellence on behalf of our employees, field, and clients. Architect experiences using business process management to design, analyze, implement, and control processes. Drive Business Performance Measures, analyzes, and evaluates existing processes, collects data to identify root causes, performs cost benefit analysis, and identifies improvement opportunities. Identify, implement, and maintain an effective process measurement system and define data collection plans (what data is, where it comes from) for each measure. Independently drives improvements while maintaining business and enterprise perspective. Conducts current state process interviews and subject matter expert job shadows to understand existing processes. Summarizes current state learnings in a way that allows leaders and business partners to quickly understand. Documents processes according to Business Process Mapping standards. Develops, recommends, and independently implements solutions for process improvement, system enhancement, automation, and operations efficiency that are aligned with business priorities. Develops, recommends, and independently implements methods to monitor and control redesigned processes and identify when processes begin degrading. Designs, guides, and promotes process architecture that aligns with business priorities. Collaborates with business leaders, technology, and other stakeholders to connect process architecture roadmap with operational decisions. Promotes and shares best practices on process improvement activities across the organization. Researches process improvement tools, techniques, and technology to determine potential impact and opportunities to provide additional value to the organization. Demonstrates highly empathetic, customer-centric service while aiding others in their learning and execution of transformational activities. Guides improvement initiatives and mindsets for business partners with solid emotional intelligence and political acumen. Recognizes opportunities to connect processes across journeys. Collaborate with business leaders, technology, and other stakeholders to connect process architecture roadmap with operational decisions. Recognize opportunities to connect processes across... For full info follow application link. EEO/AA Employer/Vets/Disability ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/4C613A13F51444F3 Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.