City of Fort Wayne

Records Technician

Job Code:

2024182

Posted On:

Tuesday, 14th May 2024

Category:

Regular Full Time

Department:

Police Records

Shift:

7:30 p.m. - 5:30 a.m.

Location:

Fort Wayne, IN 200 E. Berry Street

Pay Rate:

$24.00 per hour

Job Description:

SUMMARY

Working under the direction of the Records Supervisor, the incumbent assists in the day to day operations of the Police Records Department, including working with the general public, with staff members in the procurement and maintenance of records and answers all non-emergency 911 calls. The incumbent is expected to exercise good judgment, independence, initiative, and professional expertise in conducting day-to-day operations. All work duties and activities must be performed in accordance with the City safety rules and operating regulations, policies and procedures as well as federal, state, and local regulations. At all times, the incumbent maintains absolute confidentiality of all work-related matters.

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the ability to interact with the public, City incumbents, and outside agencies with patience, tact, respect, and professionalism and the following. Other duties may be assigned.

Information/Communication

• Makes decisions in disseminating confidential information to the public;
• Attends required Lab training for Live Scan, AFIS and finger print classification;
• Answers the Technician phone lines; providing assistance to FWPD officer, other government agencies and departments, receives and transmits information to the appropriate authorities;
• Assists Input personnel with answering all incoming non-emergency 911 calls for the City of Fort Wayne;
• Receives information via telephone or in person and speaks clearly in a calm or assertive, commanding voice, as appropriate;
• Listens carefully, and follows departmental policies and procedures, extracts pertinent facts, offers calm assurance to distraught, excited or angry callers; Relays facts accurately, as quickly as possible, for appropriate action;
• Observes and accurately recalls names, numbers, incidents and places;
• Observes and recognizes unusual or dangerous situations or events;
• Learns quickly and retains knowledge of locations of roads, streets, businesses and industrial plants and public buildings within the community;
• Works in a high stress environment and makes decisions involving life and death situations;
• Screens and disburses calls as appropriate;
• Maintains mental and physical acuity, thinking clearly and acting quickly during stressful emergencies;
• Responds to telephone and personal inquiries for general information;
• Collects confidential citizen information in order to process calls for service in Spillman database;

Management/Operations

• Works independently without direct supervisory control and works in a confidential capacity due to information handled during work processes;
• Ink prints Juvenile offenders for felony convictions at the Allen County Juvenile Justice Center;
• Electronically and ink prints all taxi cab drivers and citizens for employment , certifications or personal reasons;
• Assists Allen County Courts with matching TCN numbers to prisoners;
• Researches all misdemeanor convictions in the My-Case system for previous arrest and conviction information for the officers to work felony cases.

Document Management, Processing and Analysis

• Works with confidential records in National Crime Information Center (NCIC), Indiana Data and Communications System (IDACS) and Spillman database;
• Initiate or confirm all IDACS/NCIC hit responses within the allotted 10 minute requirement;
• Processes local background checks and criminal history reports for other government agencies via email, fax systems and in person or over the phone;
• Enters all vehicle tows and pri ate property tows on Holidays and when no Input staff is available;
• Creates photo line-ups or arrays for suspect identification in Detective Bureau cases;
• Acquires the necessary paperwork required for felony case to assist the Detective Bureau and Prosecutors office;
• Approves all gun permits issued by the City of Fort Wayne by following State Guidelines and completing background checks on the applicants;
• Facilitates all Sealed, Sentence Modifications, and Expungement documentation from Allen County Courts;
• Updates Spillman with Protective Order Service done in Allen County; Updates JTAC/Odyssey system when Protective Order Service is made by FWPD;
• Electronically processes prisoners fingerprints utilizing the Live Scan Printing system;
• Edits and verifies all fingerprints taken on the Live Scan system with Afis Finger printing system;
• Provides the Allen County Courts System with an additional copy of fingerprints when the electronic system fails;
• Photographs prisoners, victims of crimes, and recovered evidence for active police investigations;
• Photographs graduations, award ceremonies, and FWPD promotions;
• Records and issues all types of tickets/warning to Officers;
• Maintains a detailed log of radio calls, computer messages and inquiries received and transmitted;
• Enters all city stolen vehicles, missing persons, ATL, securities, recovered and stolen weapons, stolen license plates and stickers, vehicle parts in to the National Crime Information Center (NCIC), Indiana Data and Communications System (IDACS) and Spillman database;
• Continuous monitoring of all incoming IDACS/NCIC messages/traffic;
• Recovers or cancels all city stolen vehicles, missing persons, ATL, securities, recovered and stolen weapons, stolen license plates, articles and stickers, vehicle parts in to the National Crime Information Center (NCIC), Indiana Data and Communications System (IDACS) and Spillman database;
• Maintains documentation on all City arrests;

MARGINAL FUNCTIONS

• Maintains the workspace of the office areas;
• Performs other duties as assigned.

PERFORMANCE EXPECTATIONS

The incumbent is responsible to manage their performance in accordance with this job description and the performance expectations provided to them by management. If at any time the incumbent is unsure of their role or specific responsibilities, it is the incumbents responsibility to refer to their job description and ask for clarification from their supervisor. Management will work with the incumbent, as needed, to ensure performance expectations are clearly communicated and performance goals are achieved.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

EDUCATION and/or EXPERIENCE

Associates degree (AA) or equivalent from two year-college, technical/trade school, or equivalent combination of education and/or experience in Criminal Justice;

One year experience in a multi-tasking recordkeeping environment;

Knowledge of and ability to make practical applications of the customary practices, procedures, rules and regulations of the FWPD Records and to take authoritative action as situations demand;