This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees .

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer .

About Us

HOLIDAY INN EXPRESS & SUITES FORT WASHINGTON, PA

Seeking an experienced, motivated, customer service oriented Front Office Assistant Manager / Guest Services for Torchbearer award-winning Holiday Inn Express and Suites in Fort Washington, PA.

Your day to day

• Assist Managing all Front Office operations including but not limited to guest service and registration, room inventory and availability, policy and procedure implementation, product quality and overall profitability

• Ensure compliance with IHG standards

• Monitor and assess service and satisfaction trends, address issues and make improvements accordingly

• Assist FOM Respond to guest requests, inquiries and issues in a timely and friendly manner

• Confirm all management directions and guest special requests or needs are noted in the Property Management System for action by the appropriate hotel department prior to arrival

• Ensure employees have current knowledge of hotel systems, facilities, pricing and policies, and possess knowledge of the local area and events

• Other duties as directed by Front Office Manager

What we need from you

• High school graduate or equivalent

• Outstanding customer service and leadership qualities

• Excellent communication and organizational skills

• Flexible schedule; must be available to work all shifts, weekends and holidays as needed

• Ability to work well without supervision, and to organize and track multiple projects with large amounts of detail necessary

• Ability to meet deadlines and work well in pressure situations

• Proficiency in Microsoft Word and Excel

What we offer

Benefits * Health and dental insurance offered after 60 days

• 401(k) plan offered after one year/1,000 hours of service

• Eligibility to participate in IHG team member travel rates

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.