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Manage the daily operations of multiple locations within the Funeral Home industry. Responsible for short-term planning, operations, and developing a professional and effective staff, and exceeding client family expectations.

Financial Management

• Develop annual business plan

• Work with local and Market Leadership to develop annual business plan and budget as well as financial and operational initiatives

• Accountable for monitoring and achieving annual operational goals and making appropriate sustainable business decisions

• Approve expenditures and invoices including overtime

Operations

• Manage the day-to-day activities ensuring on-time services; exceeding client family expectations

• Remove barriers, encourage ideas, and identify improvements

• Resolves moderately complex problems; provides resolution guidance to supervisors and empowering accountability

• Assure the location’s operating practices comply with applicable federal & state/provincial regulations and Company policies

• Responsible for establishing location goals and priorities

• Develop, communicate, and monitor goals, priorities, processes and procedures

• Manage frontline supervisor’s responsibilities, expectations, and accountabilities

• Effectively present and communicate Company and Market strategies, values, and goals to location staff

• Collaborate with local Management for resource sharing, ideas, and business or operational enhancements

• Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements

• Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furniture

• Ensure all safety, quality control, and compliance standards are adhered

People Development

• Develop a strong, trusting, and reliable team

• Understand team members career aspirations and provide assignments to develop skills and/or close gaps

• Constructively address issues and provide tangible and appropriate feedback

• Develop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnover

• Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration

• Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff

• Establishes pay, recommends pay increases, special pays, and career advancements

• Discipline staff as necessary; writes development plans to close behavior or skill gaps

• Collaborates with Human Resources throughout discipline, development, and termination processes

• Recommends and discusses terminations with Market Leadership.

Other

• Funeral Home Management builds and expand brand and product awareness in order to increase sales and market share

• May network with key community leaders to build business relationships, influence, and support the community

• Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company

• Develop and implement plans to improve customer satisfaction index and on-line community reviews

• Other responsibilities as requested or assigned

• Depending upon location size and schedules, may assist with arrangements, preparation of visitation and/or services, driving, or transporting thus demonstrating leadership and teamwork

MINIMUM Requirements

Education

• High School Diploma or equivalent required

• At least twelve (12) hours college courses in Finance & Accounting strongly preferred

Certification/License

• Embalming Licensure may be required depending on state/provincial regulations & requirements.

Experience

• At least seven (7) years industry experience in applicable discipline with progressively increased responsibilities

• Funeral Home Management experience required

• At least two (2) years’ experience managing people and effectively managing budgets and expense control required

Knowledge, Skills and Abilities

• Knowledgeable in industry competitive pricing, demographic patterns, and market competition

• Knowledgeable in Financial and Business acumen

• Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers

• Proficient in MS Office suite including Outlook, Word, Excel, & PowerPoint

Work CONDITIONS

Work Environment

• Work indoors and outdoors during all seasons and weather conditions

• Exposure to various chemicals and fluids

• Limited amount of local and/or multiple location traveling required

• Professional Dress is required when in contact with families

Work Postures

• Frequent, continuous periods of time standing, up 6 hours per day

• Sitting continuously for many hours per day, up to 6 hours per day

• Climbing stairs to access buildings frequently

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

• Ability to lift up to 50 lbs. to assist with moving bodies

Work Hours

• Working beyond “standard” hours as the need arises

• Travel up to 25%

Postal Code: 22042

Category (Portal Searching): Operations

Job Location: US-VA - Falls Church

Job Profile ID: F00280

Time Type: Full time

Location Name: National Funeral Home - Northern Virginia PCC & Crematory - OH Terr Washington/Baltimore - OH Mkt Northern Virginia - OH Mkt Maryland/DC