Tech Specialist 4 - Kennewick, WA

ID 11841

Location Everett, WA

Apply Now (https://phg.tbe.taleo.net/phg04/ats/careers/v2/applyRequisition?org=MCDEAN&cws=62&rid=11841)

We offer an excellent benefits package including

• A competitive salary

• Medical, dental, vision, life, and disability insurance

• Paid-time off

• Tuition reimbursement

• 401k Retirement Plan

• Military Reserve pay offset

• Paid maternity leave

Pay range: $101,925 - $163,080

Position Summary:

The Technical Specialist will demonstrate the following capabilities:

• Manage physical security system support to meet service level agreements

• Analyze physical security system performance and recommend improvements

• Resolve complex system issues for physical security systems and networks

• Provide Tier 3 support to the system administration team

• Programming and integrating an entire system at the global level

• Using advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems

• Communicate with customers, manufacturers, vendors and system administrators

• Train system users and other system support personnel

• Analyze and modify preventive maintenance checklists for system changes

• Troubleshoot system performance issues and implement corrective actions

• Perform preventive maintenance actions including system back-ups, error log reviews, database size and integrity checks

• Organize and prepare detailed documentation of system performance, including service request records and analysis

• Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates

• Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems

• Perform and manage PITCO's.

• Perform final programming of systems

• Provide on site system support post deployment

• Read and interpret engineering drawings

• Understand SOP and SOW documentation

• Ensure test lab equipment is maintained

• Assisting with annual performance evaluations

• Ensure availability of remote Pitco and remote access

• Interface with engineering team to ensure design efficiency

• Interface with internal and external customers

• Provide advanced level database support

• Conduct research and development of entire systems and analyze all interoperability and constructability scenarios

• Delegating tasks and providing support to level I and II Electronics Technical Specialists

• Using 60% or 90% designs to develop and build out PITCO

• Read blue prints, schematics and statements of work (SOW).

• Ensuring PITCO build outs adhere to statements of work (SOW).

• Coordinate with field personnel and/or engineering team to discuss any potential installation issues

• Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site

• Document support calls in the internal support systems (IMMS); ensuring all tickets are addressed and closed.

• Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed circuit television systems).

• Perform all duties with minimal direct supervision

Candidate/Position Requirements:

• Requires 12 or more years of experience with installation, troubleshooting and/or testing of electronic security systems

• 12 years of experience with a High School Diploma

• 10-12 years of experience with an Associate's

• 7-9 years of experience with a Bachelors

• Requires reliable attendance at customer site during work hours required by customer

Desired Qualifications:

• Vendor certifications for electronic systems

• Hirsch, BOSCH, Aiphone, Commend equipment knowledge

• Analog and Digital Video equipment knowledge and experience

• CAD experience on building typical and installation packets for field use

• Ability to write SOP's for MATOC (ESS Install) projects

• Ideally has system administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, and implementing new workstations and system extensions

Abilities:

• Exposure to computer screens for an extended period of time.

• Sitting for extended periods of time.

• Reach by extending hands or arms in any direction.

• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.

• Listen to and understand information and ideas presented through spoken words and sentences.

• Communicate information and ideas in speaking so others will understand.

• Read and understand information and ideas presented in writing.

• Apply general rules to specific problems to produce answers that make sense.

• Identify and understand the speech of another person.

#cp

Applicants for this position may be required to obtain or provide proof of flu shots or of other vaccinations depending on customer requirements and nature of the position or demonstrate a valid basis for exception.

EOE Minorities/Females/Protected Veterans/Disabled

VEVRAA Contractor