Position Summary

The Travel Consultant is responsible for the design, pricing, and sale of itineraries that are tailored to meet guest requirements and expectations.

Responsibilities and Accountabilities

• Meet or exceed established sales goals

• Develop and maintain a network of existing and new clientele through outbound sales calls in order to build relationships

• Actively manage guest relationships with a variety of touch points (ie acknowledge birthdays, anniversaries, etc)

• Design custom tailor made itineraries in consultation with guests and Travel Agents

• Evaluate pricing received from DMC or Third Party suppliers to ensure value (A&K value and price value)

• Communicate and advocate product and price value in support of successful conversions

• Confirm required services with DMC and Third Party suppliers

• Manage all financial aspects of booking in Travel Studio according to company guidelines

• Ensure all Travel Studio booking details are complete and accurate in accordance with department guidelines

• Maximize conversions by following up on Option Quote and Quote Pending bookings in an established timeframe

• Demonstrate competency in destination knowledge

• Research flight schedules, hotel availability, and other Sabre procedures as necessary

• Meet or exceed established A&K Service standards

• Maintain a minimum number of hours available on the phone per department guidelines

• Make recommendations for process, procedure, and technology improvements

• Collaborate with Sales Assistants to coordinate all pre and final documents, and assist with guest/TA contact

• Collaborate with internal departments to facilitate booking process and sales

• Assist Guest Relations on post-tour issues to ensure guest satisfaction is maintained

• Sales projects as determined by management

Skills and Abilities

• Excellent verbal and written communication skills with an emphasis on telephone sales

• Detail-oriented with excellent organizational skills and the ability to multi-task

• Strong worldwide geographic, destination, cultural, and world affairs knowledge

• Drive to achieve results, initiate personal goals, and close sales

Intermediate computer skills required (Microsoft Office) and ability to quickly master new technologies

• Good judgment and problem-solving skills

• Ability to work in a team environment

• Excellent inter-personal skills

• Basic Sabre skills are required, intermediate skills preferred

• Must be able to read/write/speak in English

• Foreign language skills preferred

Requirements

Education and Experience

• Associate or Bachelor degree preferred or equivalent experience

High School diploma required

• Two years of travel industry experience required

• Two years of sales experience required

Special requirements

Evening, weekend, and approved overtime may be required

• International travel may be required (and maintain a current passport)