Position Summary

The position is responsible for developing and executing business strategies and events to drive accelerated cultivation, acquisition, and re-engagement to grow the high net worth global market share and establish A&K as the best in class for luxury travel.

Responsibilities and Accountabilities

• In conjunction with Senior Vice President and other internal department heads/stakeholders, lead the execution of Private Client/Private Travel new acquisition and re-engagement strategy for A&K globally

• Identify and develop professional relationships with organizations, companies, and communities to facilitate new client acquisition in multiple source markets and channels

• Leverage prior professional relationships with organizations focused on catering to high-net-worth individuals with a propensity to travel with A&K and Crystal

• Identify, create, and execute opportunities to drive the re-engagement of existing database

• Identify, recommend strategy, and implement expansion of Private Clients/Travel into new emerging source markets

• Identify, facilitate, and execute seasonal global targeted event locations that will maximize acquisition, retention, and re-engagement opportunities

• Develop and implement Key Performance Indicators and reporting metrics for the Private Client/Private Travel global team to track lead generation, conversion, and ROI

• Ensure consistent, proactive outreach to clients to drive sales volume post-event and pre/post-travel

• Create and manage annual budget and sales plan

• Provide event recaps and report event productivity every month, sharing results to coach the team for improvement and development of best practices

• Provide timely market feedback and ongoing trends and opportunities

• Accountable for costs, quality control of all events, monthly sales reports, and expense submission to the Senior Vice President, Global Private Travel promptly with supporting documentation

• Deliver client attendance to AKTG flagship specialty events and experiences

• Represent A&K at select trade shows, conferences, and additional consumer events as needed

• Special projects or other related duties as required

Skills and Abilities

• Strong analytical and problem-solving skills.

• Must be able to work independently with minimal supervision.

• Must have existing professional relationships with companies or institutions focused on engaging with high-net-worth individuals

• Able to react and adapt well to changing priorities.

• Build powerful collaborative relationships.

• Strong follow-up skills and a sense of urgency.

• Strong leadership profile and excellent negotiation skills.

• Ability to work a flexible schedule based on department and company needs.

• Extensive knowledge of luxury business practices – luxury travel a plus.

• Excellent sales and customer service skills.

• Excellent presentation skills.

• Self-motivated and results-oriented.

• Excellent verbal and written communication skills - multi-lingual a plus

• Ability to think outside current procedures and drive recommendations

• Proven ability to manage multiple projects with day-to-day operations and prioritize tasks

• Proven success in high-end events

• Ability to work well in stressful situations

• Knowledge of world geography

• Advanced computer skills required (Microsoft Word, Excel, PowerPoint, Project Management) and ability to quickly master new technologies

Requirements

Education and Experience

• Minimum 10 years of sales experience in luxury market client acquisition

• Existing global network high net worth relationships

• Demonstrated track record of sales and market penetration success

• Experience in managing multiple brand portfolios across a global basis

• Strong account management skills with an emphasis on selling all A&K products

• International destination knowledge, including A&K destinations preferred

• Proven effective analytical capabilities

• Bachelor’s degree required

Special Requirements

• Position to be based in A&K’s USA (Downers Grove) or UK (London) office

• Extensive business travel required expected annually including international destinations

• Attendance at after-hours sales and trade functions

• Valid Driver’s License

• Valid Passport