[JOB DESCRIPTION [ Provide exceptional customer service in every interaction including retail front end and corporate communications [ Collect required information from the customer on every call per established criteria [ Answer lost and found inquiries by researching vehicle information and locating the car on the lot [ Utilize experience to identify customer needs and handle accordingly [ Demonstrate sincerity and empathy when appropriate by using the proper voice/tone pitch and word choice [ Provide timely and accurate information reflecting a customer-oriented image for the company [ Demonstrate and maintain professional oral and written communication with customers, co-workers and other company staff [ Communicate information considered unsatisfactory by customers in a tactful manner [ Offer alternatives and options to overcome objections [ Adhere to shift assignments in a demand driven operation [ Accept repetitive work tasks performed in a confined work area [ Demonstrate expertise in all related applications, policies, and the vehicle rental process [ Maintain standards for appearance, professionalism, and dependability [ Understand the damage loss report reporting procedure *[PRIMARYACCOUNTABILITIES: *[EDUCATION: [High School Graduate *[BASICQUALIFICATIONS: [At least 1 Year of experience Must pass drug screen and background check. Convictions considered on a case by case basis. ]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}*