The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We’re united by our culture – a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job – it’s about having the opportunity to become the best version of yourself.

RKT Holdings is a centralized hub that delivers thoughtful and innovative solutions for Rocket Companies® . We are the center of operations, technology, marketing, HR, legal, strategy and more that propels our companies forward. Here, we’ll give you the opportunity to launch your career and work with various companies, spanning multiple industries from fintech, to auto and real estate. We offer you the tools you’ll need to succeed, no matter what stage you’re at in your career. You’ll be able to master your craft here by working on complex problems in a collaborative culture and challenging yourself to make a real impact.

Apply today to see all that Rocket Companies has to offer!

Minimum Qualifications

• Must be a recently transitioned military veteran, military spouse, or actively serving National Guard or Reservist

• Proficiency in the Microsoft Office suite

Preferred Qualifications

• Proven work experience in desktop support or a similar role

• Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning

• Exceptional written and verbal communication skills

• Client-oriented mindset

• Strong documentation skills

• Hands-on experience with Windows 10/Mac OS environments

• Working knowledge of Office 365 products

• Knowledge of Mobile Device Management

• Knowledge of basic computer peripherals

• Knowledge of network security practices and anti-virus programs

• Ability to perform remote troubleshooting and provide clear instructions

• Excellent problem-solving and multitasking skills

• Working knowledge of a range of diagnostic utilities

Job Summary

The Rocket Companies Tour of Duty program is an exclusive 6-month program designed to give recently transitioned military veterans, military spouses, or actively serving National Guard & Reservists the opportunity to gain priceless, hands-on experience at an award-winning company. As the Tour of Duty Associate, you'll learn how it feels to be in the civilian workplace, participate in events around the city you'll be working in and become a valuable member of our team. Are you the type of person who strives to make a difference?

Responsibilities

• Field incoming help requests from the queue; reach out to team members via phone, email and live chat to resolve the issue (ex: hardware, software, etc.)

• Conduct remote troubleshooting to help fix issues

• Ask targeted questions to diagnose problems

• Walk team members through installing applications and computer peripherals

• Participate in moving and reconnecting technology from space to space

• Set up hardware, including PCs, monitors, phones, keyboard and mouse, printers, etc.

• Test alternative pathways until you resolve an issue

• Customize desktop applications to meet user needs

• Record technical issues and solutions in logs

• Direct unresolved issues to the next level of support personnel

• Follow up with clients to ensure their systems are functional

• Help create technical documentation and manuals

Benefits and Perks

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks (https://www.myrocketcareer.com/working-here/benefits/) .

Who We Are

Rocket Companies® is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we’re a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. We’re passionate about the work we do, and it shows. We’ve been ranked #1 for Fortune’s Best Large Workplaces in Financial Services and Insurance List in 2022, named #5 on People Magazine’s Companies That Care List in 2022 and recognized as #7 on Fortune’s list of the 100 Best Companies to Work For in 2022.

Disclaimer

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members. Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We also provide reasonable accommodation to qualified individuals with disabilities in accordance with state and federal law. 

The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at Careers@myrocketcareer.com.

We use world-class recruiting and talent management teams to help each member organization recruit the best and brightest. If you’re looking for the next step in your career, you’ve come to the right place.