The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We’re united by our culture – a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job – it’s about having the opportunity to become the best version of yourself.

Rocket Mortgage , backed by Rocket Companies® , means more opportunities for you to carve your own career path forward. From our desire to revolutionize the way people get mortgages to addressing challenges big or small with outside-the-box solutions, we’re not your typical employer. We’ll provide you with everything you need to make sure you’re successful here.

Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.

Minimum Qualifications

• 5 years of experience or equivalent expertise analyzing, designing and improving user experience to drive business outcomes

• 2 years of experience developing conversational interfaces and chatbots

• Undergraduate degree or equivalent competency in information technology, business management, marketing or a related field

• Demonstrated expertise defining a product vision and roadmap

• Demonstrated expertise influencing, negotiating with and gaining buy-in from stakeholders

• Demonstrated expertise understanding the needs of, and advocating on behalf of, existing and prospective users

• Demonstrated expertise collecting and using data to make strategic decisions

• Demonstrated expertise defining, managing and measuring product success

• Demonstrated expertise translating user requirements into work items for engineering, design or data teams

• Demonstrated ability to understand underlying technologies, data and design of solutions

• Demonstrated ability validating design through user research, such as A/B testing

• Ability to contribute to a Product Management Community or Practice (CoP)

• Knowledge of modern software development practices and concepts, such as product scalability

Preferred Qualifications

• Experience with Conversational AI, Natural Language Processing, and Machine Learning technologies

• Undergraduate or graduate degree or equivalent competency in information technology, business management, marketing or a related field

• Experience with the fintech industry

• Experience designing and developing conversational interfaces and chatbots

• Passion for learning and advancing cutting edge technologies

Job Summary

As a Senior Digital Product Manager – Conversational AI, you'll be recognized as an expert by the teams you work with and act as a mentor to peers. You'll own the success of software products by setting the strategy, roadmap and feature definition for all phases of its lifecycle. You'll combine competitive market research with business goals of the client to illustrate a product vision. You'll also define the business hypotheses and key performance indicators to measure product success and ensure delivery of business value for each iteration of a product release. As a Senior Digital Product Manager, you'll be responsible for elevating product team performance and have demonstrated your ability to mentor and drive product performance and processes at a higher caliber. In this role, you will focus on developing 'Conversational AI' experiences, leveraging your expertise in Conversational AI, Natural Language Processing and Machine Learning technologies.

Responsibilities

• Develop, maintain and iteratively improve the product vision and roadmap, ensuring that solutions achieve desired outcomes

• Evangelize a common understanding of the product vision and roadmap

• Collaborate with stakeholders to define the product's strategy, go-to-market strategy, competitive analysis and revenue analysis

• Anticipate user needs and wants through market trends, user research and product data evaluation

• Maintain a healthy feature backlog to support a continuous flow of value

• Collaborate with stakeholders to translate business and technical investment decisions into features

• Ensure that acceptance criteria are met prior to launch

• Enable an intuitive user experience through functional requirements (FRs) and non-functional requirements (NFRs)

• Collaborate with stakeholders to define the scope of work for features, epics or programs

• Integrate product data, stakeholder ideas and client feedback into requirements

• Collaborate with stakeholders to conduct trade-off analyses and inform priority of technical debt, technical investment work and client requests

Benefits and Perks

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks (https://www.myrocketcareer.com/working-here/benefits/) .

Who We Are

Rocket Companies® is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we’re a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. We’re passionate about the work we do, and it shows. We’ve been ranked #1 for Fortune’s Best Large Workplaces in Financial Services and Insurance List in 2022, named #5 on People Magazine’s Companies That Care List in 2022 and recognized as #7 on Fortune’s list of the 100 Best Companies to Work For in 2022.

Disclaimer

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members. Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We also provide reasonable accommodation to qualified individuals with disabilities in accordance with state and federal law. 

Colorado, New York City, California, and Washington Candidates Only. The salary range for this position is one hundred thirteen thousand dollars to two hundred thirty-six thousand five hundred dollars. The position may also be eligible for an annual bonus and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid-time off. More information regarding these benefits and others can be found here (https://www.myrocketcareer.com/working-here/benefits/) . The information regarding compensation and other benefits included in this paragraph is only an estimate and is subject to revision from time to time as the Company, in its sole and exclusive discretion, deems appropriate. The Company may determine during its review of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position.

The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at Careers@myrocketcareer.com.

We use world-class recruiting and talent management teams to help each member organization recruit the best and brightest. If you’re looking for the next step in your career, you’ve come to the right place.