In this position, the candidate will be responsible for helping transform our enterprise application performance management (APM) service into an enterprise observability platform.

We are looking for a problem solver who upon hearing “This will really add value to our customers if we can pull it off, but no one knows how to do it” responds by saying “Challenge accepted!”

Challenge accepters will have numerous opportunities to add significant value to our customers and grow professionally in a rapidly evolving space.

Challenges that will require solutions include:

• Provide code level execution and transaction tracing monitoring for languages such as Java, Node.js, Python, .NET, and web sites so that developers can understand how their code is performing

• Provide performance monitoring for platforms such as GCP Cloud Run, Kubernetes, GCP Cloud Functions, and traditional VMs

• Ingest performance related metrics, traces, and logs from a wide variety of infrastructure components such as message queues, databases, storage, and network devices

• Ingest business and operational metadata from a diverse set of sources into the observability platform such as change controls and service ownership

• Consult with our customers and develop a monitoring strategy that will provide maximum observability for their application

• Automate onboarding and ingestion where possible to reduce toil

• Coach customers on how to troubleshoot application performance issues and application outages using our service

By accepting these challenges, the candidate will play a key role in supporting Ford Motor Company’s ‘Always On’ objective across the enterprise from assembly lines to cloud based microservices by helping avoid outages and reduce downtime.

Required Qualifications:

• Require a minimum of high school diploma

• IT related degree such as Computer Science or equivalent experience

• 5+ years of experience supporting applications in roles such as site reliability engineer, server administrator, and/or software developer

• Significant experience in troubleshooting application performance issues in complex ecosystems

• Ability to work without significant technical oversight and coordinate tasks with teams of technical specialists

Preferred Qualifications:

• Experience with application performance management or logging platforms such as Dynatrace, Datadog, or Splunk

• Experience with query languages such as SQL, Splunk Processing Language, or Dynatrace Query Language

• Understanding of common software platforms such as GCP Cloud Run, Kubernetes, PCF/Tanzu, GCP Cloud Functions, or traditional VMs and how their architecture and dependencies may affect application performance

• Software development experience with an understanding of CICD pipelines

• GCP or SRE certifications

• Experience with RESTful APIs

• Experience with product & development teams to establish error budgets by identifying the right SLOs (Service level objective), SLIs (Service level indicators), KPIs (Key performance indicators) and effectively drive the use of the budget to ensure maximum availability/uptime.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, and prescription drug coverage

• Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more

• Vehicle discount program for employees and family members, and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

• Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits, click here: Benefit Summary (https://corporate.ford.com/content/dam/corporate/us/en-us/documents/careers/2024-benefits-and-comp-GSR-sal-plan-2.pdf)

This position is a salary grade 7 .

This position is a range of salary grades 7.

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, If you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

# LI-Hybrid

Requisition ID : 28295