Customer Service Financial Systems Manager

• Are you a tech enthusiast who loves solving complex problems?
• Do you have a keen eye for detail and excellent analytical skills?
• Would your friends describe you as a self-starter who takes pride in your work and enjoys collaborating with others?

If so, we have an exciting opportunity for you at The Greentree Group!

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WHO WE ARE

The Greentree Group is a dynamic, innovative, and thriving company that specializes in delivering advanced technology solutions to federal, state, and commercial clients. With a team of highly skilled professionals, we provide cutting-edge services and are always pushing the boundaries of what's possible.

What sets us apart is our commitment to excellence and our passion for the work we do. At The Greentree Group, we are driven by a shared sense of purpose and a desire to make a difference in the lives of people around us. Whether it's helping our clients achieve their goals, developing innovative solutions to complex problems, or giving back to the community, we are dedicated to making a positive impact.

We also believe in investing in our people and providing them with opportunities for growth, development, and advancement. We offer a dynamic and supportive work environment, a culture of continuous learning, and a wide range of benefits and perks that promote work-life balance and personal well-being.

Whether you're a seasoned expert or just starting out in your career, if you're passionate about technology, committed to excellence, and eager to take on new challenges, we want to hear from you!

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ABOUT THE OPPORTUNITY

As a Customer Services Financial Systems Manager, you will have the opportunity to work with cutting-edge technologies and collaborate with a talented team of professionals at Wright-Patterson Air Force Base, Dayton, OH. Your role will be critical in providing managerial support for the Air Force Accounting Operations Center (AFAOC) Help Desk. Join us and be part of our mission to make a difference!

SOME RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Team motivation, scheduling, and work volume management.
• Drive innovation and process improvement among the team.
• Overseeing the daily activities for the Help Desk Team and developing strategic plans.
• Providing account management and functional support to end-users for 10 FM systems.
• Promote Greentree core values to team and customer.
• Participate in business development activities such as contributing to proposal submissions and identifying areas of potential opportunity.

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MINIMUM QUALIFICATIONS:

• Bachelor's Degree in a related field (or 7 years' experience).
• Must have significant financial/business expertise.
• Must have experience in successfully leading a Help Desk, or like, team.
• Ability to provide subject matter support in multiple environments through management and maintenance of Roles, Responsibilities and User Accounts.
• Ability to train users on systems, troubleshoot and track problems and/or trouble tickets.
• Strong customer service, interpersonal, and communication skills (both written and verbal).
• Good organizational, time management and decision-making skills.
• Ability to work accurately and meet deadlines independently, as well as part of a team.
• Candidates must be U.S. Citizens and have the ability to obtain a favorable National Agency Check Investigation (NACI) clearance.

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DESIRED QUALIFICATIONS:

Knowledge of ServiceNow Software.

Air Force Financial Management system experience [Systems in