We are excited to be named one of the World’s Best Workplaces by Fortune Magazine! We are proud to offer you 12 paid holidays annually, as well other great perks. For an overview of our benefits and time off, please follow this link to learn more: US Stryker employee benefits. (https://d25zu39ynyitwy.cloudfront.net/oms/000000/document/2024/6/SMVZW_USStrykerEmployeebenefits/USStrykerEmployeebenefits.pdf)

As a Senior System Administrator, you will be responsible for the overall results in maintenance, production support, planning, requirements gathering, functional design, testing/validation, and deployment of business sponsored system enhancements, projects, and issue resolution across the CRM space. You will work with Solution Architects, Business Analysts, CRM Analysts, Subject Matter Experts, and Business Process Owners. You will support production systems and users, gather and analyze data to ensure complete documentation of user stories (business requirements) and functional designs to align with defined business ROIs and success criteria.  You will also work with IT resources to support and resolve user issues, translate business requirements to functional requirements to design system capabilities, while leveraging best practices.

Who We Want:

Collaborative partners. People who build and leverage cross-functional relationships to bring

together ideas, data and insights to drive continuous improvement in functions.

Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to

ensure a task or project is complete and meets regulations and expectations.

Strategic thinkers. People who enjoy analyzing data, can review current state review application designs for the purposes of supporting, planning, forecasting, advising, budgeting, reporting and requirements gathering.

What You Will Do:

• Provide system support and maintenance

• Deliver system enhancements and projects.

• Ensure the quality and data integrity of operational CRM systems.

• Translate business requirements into working applications.

• Delivery of data governance and systems administration.

• Partner with CRM Analysts, SMEs, and Business Process Owners to analyze requests and strategize ROI-based prioritizations.

• Focus on Service business processes enabled through our commercial systems.

• Coordinate with IT counterparts on system enhancements and reported incidents – accountable for timely and accurate delivery.

• Assist with Regression testing and stay connected to divisional and global CRM launches on our shared platform.

• Research industry analysis around CRM and apply to job functions.

• Stay up-to-date on CRM platform upgrades.

   

Minimum Requirements:

• Bachelor’s degree in MIS, IT or Business Operations

• 2+  years of professional experience

Preferred Skills:

• Technical knowledge of Salesforce.com

• Salesforce Admin certification

• Experience of working in CRM, ERP and Business Applications

• Ability to work effectively in a matrix organization structure with significant emphasis on collaboration and persuasion

• Experience with process mapping preferred.                 

• Demonstrated ability to understand, evaluate and recommend changes to business processes

• Knowledge of Agile Development methodologies

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.