Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This job is a member of the AAdvantage Travel Rewards team within the Revenue Management Division. Your work will impact millions of AAdvantage® members every year, and you will create engagement opportunities that enhance and evolve the AAdvantage® program.

• In Revenue Management and Loyalty, we empower our team members to make informed decisions that impact American Airline’s passenger revenue and increase loyalty to American Airlines and our partners. Our collaborative approach combined with exposure to different experiences create an environment rich with opportunities to learn and grow. We’re looking for candidates who demonstrate curiosity, take initiative and are data and results driven.

What you'll do

• Develops and implements a test and learn structure within all AAdvantage promotions and campaigns in order to meet and exceed engagement objectives, including utilizing various analytics platforms to evaluate results (Adobe Analytics, Tableau dashboards, SQL, etc.)

• Design, deliver, and manage Travel Rewards Programs for American

• Use customer segmentation, data analysis, and market insights to forecast revenue and optimize Travel Rewards Programs through financial modeling

• Work with key stakeholders across AA in IT, Analytics, Finance, RM, Sales, Marketing, etc. to implement and manage Travel Rewards Programs tasks which may include user story development, iteration planning, performance tracking, reporting, training, developing relevant points for customer communications, etc.

• Drive strategic planning, valuations, platform strategy, & execution with third party technology companies

• Foster a customer-centric culture of learning, experimentation, and data-led decisions focused on understanding predictors of user behavior that drive incremental value

• Automate dashboards, deliver annual budget/forecast and manage monthly P&L and/or analysis with clear, concise performance reporting to inform senior management and stakeholders of results

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in relevant field or equivalent experience/training​

• 3 years of experience in a marketing role

Preferred Qualifications- Education & Prior Job Experience

• MBA

• Experience in airline data and systems

• Previous loyalty marketing, CRM, insights, customer behavioral sciences experience

• Proficiency with SQL and Tableau

Skills, Licenses & Certifications

• Advanced Proficiency in MS Excel and PowerPoint

• Ability to move projects forward without deadlines as well as effectively work under tight time constraints as needed

• Strong organizational skills to keep track of multiple actions, tie up loose ends and generally keep things moving

• Demonstrated ability in balancing multiple projects concurrently, with attention to detail and changing priorities

• Ability to work cross-functionally and build consensus in team environments

• Excellent leadership, communication, creative thinking, analytical and problem solving skills

• Proactive in suggesting improvements and innovative ideas

• Strong marketing background, particularly customer experience and communications, with an interest and curiosity about the latest marketing trends

• Demonstrated ability in utilizing data to monitor campaign success

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.