Software Triage Engineer - tvOS Platform

Cupertino,California,United States

Software and Services

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The Home Platforms Software Team crafts solutions for the home, from building incredible movie experiences to building the ecosystem to allow Apple devices to work better together. We make software for Apple TV, HomePod, and iPhone that allows our users to have a ground-breaking listening experience anywhere in their house, to enjoy watching their favorite shows with spectacular Dolby Vision quality and Atmos surround, and to play the newest hit from Apple Arcade. Our engineers employ their talent and tools to write the code that makes these experiences possible. They work multi-functionally with teams across Apple to make a flawless experience. Join the team to see what else is possible!

Key Qualifications

• Screen incoming bugs (understand, reproduce and regress) related to video apps

• Understand software components owned by the various engineering teams

• Capture debug information from bug reports

• Use debugging tools to do an initial triage of bug reports

• Identify potential trends in incoming bugs and escalate to multi-functional teams

• Drive improvement of test coverage and new product features based on incoming bugs

• Strong analytical and problem-solving skills

• Experience in scripting languages such as Python is a plus

Description

This position involves a combination of technical troubleshooting, clear communication and meticulous organization skills. You will work to understand incoming bugs, reduce them to actionable steps, and assign them to appropriate engineers. We also need someone who is comfortable working in a fast-paced environment with constantly evolving priorities. Excellent communication skills are a must, because of the high level of interaction with the engineering teams, management, other organizations within Apple. The ideal candidate will be highly technical, meticulous with a genuine passion for diagnosing and triaging software issues.

Education & Experience

• BS CS/CE/EE or equivalent experience

Additional Requirements

Pay & Benefits

• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $138,900.00 and $256,500.00, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Apple Footer

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race,color,religion,sex,sexual orientation,gender identity,national origin,disability,Veteran status,or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

Apple will not discriminate or retaliate against applicants who inquire about,disclose,or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco,review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.

Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .