ServiceNow Technical Consultant - Predictive Intelligence Req number: R2385 Employment type: Full time Worksite flexibility: Remote Job Summary As the ServiceNow Technical Consultant you will specialize in Predictive Intelligence to deliver solutions to our client. Job Description We are looking for a ServiceNow Technical Consultant to specialize in Predictive Intelligence. This position will be a full-time 6 month contract and remote. What You'll Do * Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications * Deliver a high level of knowledge and customer service within the ITSM Suite * Explain the offerings available with the ServiceNow ITSM Suite * Ability to architect, develop and convert customers legacy solutions into ServiceNow is a plus * Implement Virtual Agent and Predictive Intelligence processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations * Apply Agile software development practices for customizations to the platform and applications * Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators * Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable * Effectively manage and execute high level tasks assigned via 'stories' * Assists junior analysts through project(s) lifecycles * Manages work against an often demanding timeline * Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily * Flexible and has the ability to manage multiple projects concurrently What You'll Need Required: * Deep functional and technical knowledge of ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting * 5+ years of ServiceNow Development * Virtual Agent and Predictive Intelligence experience * Background in either software development or IT Service management * Understanding of ITIL concepts and IT Service Management practices * Understanding of Agile based approach to software development * Effective communication skills via verbal and non-verbal methods * Strong attention to detail * Problem solving ability Preferred: * ServiceNow Admin (or higher) certifications * ServiceNow Certified System Administrator * ServiceNow Certified Implementation Specialist * ITIL certification Physical Demands * Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards * Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. * Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Reasonable Accommodation Statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111. Equal Employment Opportunity Policy Statement It is the policy of CAI not to discriminate against any employee or applicant dApply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjIwOTY0LjEwNTA4QGNhaWlvY29tcC5hcGxpdHJhay5jb20