Title:

Premove Process Manager (Military Move)

HomeSafe Alliance is the single global household goods movement manager of over 300,000 Military Household Goods moves per year for USTRANSCOM and the U.S. Armed Forces, Department of Defense civilians, U.S. Coast Guard, and their families.

HomeSafe Alliance is seeking Premove Process Manager to support the Operations team by providing immediate support to answer inquiries, troubleshoot application access, and network with internal and external move partners to resolve concerns. The goal is to be readily available and responsive to meet partner needs with exceptional quality and service.

Duties/Responsibilities :

As a Premove Process Manager , you will be responsible for overseeing operations within the premove team from assignment through delivery.

• Lead, manage and mentor a team of premove process specialists.

• Implement a continuous process culture to improve efficiencies and performance.

• Ensure personal are trained on standardized workflows, are technically competent and customer focused.

• Establish, monitor, revise, document and communicate all directives, rules and procedures to staff.

• Maximize profitability through continuous learning of industry standards to outline effective and prompt regulations to our customers for servicing special items on shipments.

• Implement approval standards within the team for special services to ensure each shipment is properly serviced.

• Working with individual military bases to agree to solution challenging situations

• Timely respond to service provider and government facility inquiries

• Complete outbound communications to business partners.

• Readily resolve all escalated service provider or military base concerns.

• Identify and resolve issues utilizing critical thinking skills and sound judgment.

• Utilize strong time management, organization skills and prioritization in a fast-paced environment.

• Evaluate staff performance on a regular basis, monitor workloads, adjust proactively and develop team members.

• Ensure a complete and accurate record of all contacts, both internally and externally, is maintained in the relevant systems.

• Continually maintain a working knowledge of all services and requirements for processing customer orders.

• May perform other related duties and responsibilities as assigned and/or required

• Attend and participate in all team meetings.

• Perform other duties as assigned

QUALIFICATIONS AND SKILLS REQUIREMENTS :

• High school diploma, GED, or equivalent required

• Bachelor’s degree in sales, supply chain, transportation, logistics or equivalent experience preferred

• 5 years operations experience, with military move experience preferred.

• 2 years management experience

• Must be a U.S. citizen due to contractual requirements.

• Ability to learn modern technologies quickly and adapt to change.

• Manage multiple priorities, with the ability to work in a fast-paced environment.

• Ability to manage difficult customers and situations and be able to solve problems.

• Excellent written & verbal communication skills, patience, and empathy.

• Proficient with basic computer skills.

Additional Preferred Qualifications

• Prior military move management experience.

#LI-SH

Benefits:

• Medical, Dental and Vision Insurance.

• Paid time off (PTO) Three weeks of PTO for newly hired employees

• 401(k)

• Health and Wellness Programs

• Disability, Life and AD&D insurance

• Employee Support program

• Family Support: Bright Horizons, child and elder care services

• Teladoc Medical Experts, second opinion program

• Travel Accident & Medical

• TRICARE Supplement Plan

• Voluntary Benefit Plans

• And more!

HomeSafe is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

HomeSafe​ — Delivering Solutions, Changing the World.

HomeSafe has been established to be the premier household goods move management service provider for the U.S. Armed Forces, Department of Defense (DoD) civilians, and their families. Our team is dedicated to providing fast, easy, and efficient relocation experiences.

More than 300,000 military and government households are relocated every year. Coordinating these transfers is a massive undertaking—and we’re proud to say that HomeSafe is positioned to improve the customers’ moving experience. As a household goods moving service integrator, we provide earlier visibility into upcoming moves and greater network throughput capacity—ensuring household goods shipments are picked up and delivered on time.

With cutting-edge technology and proven logistics expertise, we’re transforming the moving process by continuously evaluating, refining, and improving our tools and techniques. We’re dedicated to making sure that every move is better than the last.

We thank you for your service, and for the privilege of serving you in return.

A t HomeSafe, We Deliver.

Fraud Alert

Fraud has infiltrated the job placement market via the internet, email and direct phone contact. Attempts have included unauthorized use of HomeSafe’s name and logo to solicit potential job seekers or to extend false job offers. Bad actors may mix in fake job advertisements with legitimate postings. These ads can include contact instructions and require job seekers to send sensitive personal information or money to pay for visa applications, processing fees, etc., in exchange for consideration for a high-paying position.

HomeSafe will never ask for any sort of advance payment as part of the recruiting/hiring process. Candidate profiles are carefully managed to protect personal information.

Benefits:

• Medical, Dental and Vision Insurance.

• Paid time off (PTO) Three weeks of PTO for newly hired employees

• 401(k)

• Health and Wellness Programs

• Disability, Life and AD&D insurance

• Employee Support program

• Family Support: Bright Horizons, child and elder care services

• Teladoc Medical Experts, second opinion program

• Travel Accident & Medical

• TRICARE Supplement Plan

• Voluntary Benefit Plans

• And more!