Information Desk Specialist - Patient Relations/Info Desk Requisition ID 2024-48960 Category Other Overview The Information Desk Clerk works under the supervision of the Manager of Patient & Family Relations, and is responsible for greeting visitors, responding to their inquires/problems and directing the visitors to requested locations; issuing visitor badges; responding to phone inquiries; working with volunteers; communicating with nursing floor supervisors for special patient directions; orient new staff and volunteers. Schedule: Full-time, Benefits Eligible (Monday-Friday, 6:00am - 2:30pm). Occasional weekends. Location: Central Campus Why Nationwide Children's Hospital? The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children's Hospital, Where Passion Meets Purpose. Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission. We're 14,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we'll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere. Ask anyone with a Nationwide Children's badge what they do for a living. They'll tell you it's More Than a Job. It's a calling. It's a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere. Nationwide Children's Hospital. A Place to Be Proud. Responsibilities Greets visitors in a professional manner and directs them to requested locations. Issues visitor's badges after determining visitors meet age requirements, visitor guidelines, restrictions, and Guest Code verification. Responds to visitor inquiries by phone and in person regarding patients locations and visiting hours; clinic appointments; hospital policies. Obtains majority of information from Epic. Receives, records, and coordinates delivery of phone messages for patients and/or parents. Responds to problems associated with patients, visitors, the public, and news media, and works closely with appropriate departments to refer or resolve problems. Refers sensitive or complex problems to Program Manager for resolution. Receives and logs in flowers, balloons, and other gifts for patients or staff and coordinates delivery. Receives, logs in and notifies departments of delivery of items and small packages. Receives and notifies the Volunteer Program of donations of toys, games, etc. Assists with training of new staff and volunteers. Issues parking tokens to clergy. Provides insurance companies with information regarding discharge dates. Inventories and restocks Information Desk supplies and materials and communicates shortages to Information Desk Coordinator. Secures Information Desk equipment, supplies and confidential materials. Receives calls and takes messages for Volunteer Services staff members when they are unavailable. Serves as customer service representative for Children?s Hospital. Anticipates possible emergency or crisis situations; directs and performs efficiently, using sound judgment. Qualifications KNOWLEDGE , SKILLS AND ABILITIES REQUIRED: High school dipl