Resolve customer complaints and answer customers' questions regarding policies and procedures; Supervise the work of office, administrative, and customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems; Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes; Implement corporate or departmental policies, procedures, and service standards in conjunction with management; Discuss job performance problems with employees to identify causes and issues and to work on resolving problems; Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action; Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, and evaluate performance; Recruit, interview, and select employees; Interpret and communicate work procedures and company policies to staff. Apply: Mail the Application to the company