State Credit Union is seeking applicants for a Full Time Member Service Representative located in a phone center environment. As a Member Service Representative, you will be responsible for providing exceptional customer service and support to our members.

Job duties include, but are not limited to:

• Receive incoming member calls, determine the nature of their request, and either process the request or direct the call to the appropriate person or department for assistance.
• Process member transaction requests;
• Answer member account inquiries. Performs basic error corrections on accounts.
• Cross-sell products and services as well as strive to meet goals for service, quality, and productivity of the department.

Qualifications:

• Have professional communication and problem-solving skills.
• Applicants should have at least 1 year customer service experience. Experiencein a financial institutionpreferred.
• Candidates are required to be well organized, have the ability to efficiently multi-task, possess good computer skills, and be able to consistently handle difficult member issues.

Benefits:

• Comprehensive benefits package that includes Medical, Dental, Vision, Prescription and Life Insurance
• 401K with employer matching contributions
• Tuition Reimbursement
• Federal Reserve Banks Holiday Schedule
• And more!

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For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://www.applicantpro.com/j/3311962-51014