Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Clinical Pilot Operations and Quality Manager will be responsible for defining SOPs, KPIs and quality frameworks for early client adoption pilots across all medical imaging-enabled Precision Diagnostics programs. This role will ensure the teams responsible for managing pilots are utilizing complete documentation, operating in compliance to defined frameworks and financial obligations have been met for all pilots. This role will work in support of cross functional programs. This position reports into the Senior Manager, Precision Diagnostics Operations

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Support and lead development of the client adoption pilot program standard operating procedures (SOP), work instructions (WI), other clinical quality documents, including partnering with subject-matter experts

• Identify, develop, and implement onboarding and training/ training-related needs from new processes, process improvements within Precision Diagnostics pilot programs

• Identify, provide recommendations, develop, and lead operational excellence initiatives within the Precision Diagnostics organization, including the creation and delivery of tools, processes, templates, training, and guidance to drive efficiency, compliance, and best practices, while ensuring quality is integrated into all processes

• Support inspection-readiness across the client adoption pilots by developing tools to support teams, creating reports with KPIs, story boards, risk-based monitoring and assessments, Quality Tolerance/ Metrics, etc.

• Review SOPs and training documentation resulting from new process rollout to determine effectiveness

• Host periodic meetings with Senior Precision Diagnostics Managers, Directors and Executives to share lessons learned, better understand internal/external best practices, and escalate recommendations for process improvements for vetting/ implementation

• Build collaborative relationships with key internal and external stakeholders

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 8+ years of experience in managing client deployment projects for clinical solutions

• 2+ years of experience in defining comprehensive frameworks and program SOPs, processes, quality measures and KPIs for client deployed clinical solutions

• 2+ years understanding of how AI is used with medical imaging workflow

• Working understanding of medical imaging workflows and diagnostic tools

• Demonstrable understanding of applying financial measurements and analysis to define and assess program success

• Broad familiarity working with Hospital IT (understanding of EHR and interoperability challenges). Ability to handle multiple projects at a time and have a solid attention to detail while understanding the higher-level strategy

• Proven highly proficient with Microsoft Office Suite, including proven skills in Excel

• Proven ability to manage multiple projects and stakeholders that might be geographically widespread and in different time zones

Preferred Qualifications:

• Experience as a Radiology Technologist or PACs Admin

• Understanding of insurance reimbursement for AI (NTAP, CPT III codes)

• Proven excellent interpersonal communication and negotiation skills

• Proven solid communication skills both verbal and written are required (including presentation of materials to internal teams and external partners)

• Proven self-motivated, assertive, and able to work independently or as part of a team

• Proven advanced problem solving and critical reasoning skills

• Proven ability to make timely decisions

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, or Washington, D.C. Residents Only: The salary range for this role is $104,700 to $190,400 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.