Position Overview

Reporting to Store Leadership, the Guest Lead plays an important role in delivering and directing the activities required to achieve store goals. These activities include providing exceptional guest service, maintaining compelling visual presentations, ongoing associate development and effective operational compliance.

Primary Responsibilities Consistently delivers an exceptional guest experience

Consistently adheres to Altar'd State's guest service standards

Acts as a positive role model, contributes to a culture of teamwork

Coaches associates on guest interactions, recognizes great performance

Demonstrates accountability and ownership of behaviors and results

Embraces feedback and uses it to drive positive change

Embraces change, leads through conflict and treats others with respect

Maintains a clean and presentable store environment

Assists in the construction of merchandising and window displays

Represents the brand well by adhering to dress and grooming standards

Completes opening/closing procedures as directed by management

Adheres to loss prevention policies and procedures

Participates in walk-throughs, communicates successes and opportunities

Serves as leader on duty as needed

Adheres to organizational Code of Conduct

Qualifications Must be at least 18 years of age

Previous retail experience preferred

Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and / or squatting frequently. May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location. Must be able to lift and carry 30 pounds regularly without assistance.