R10046973 Sales Tax Specialist (Open) Location: Independence, OH - Rockside Woods Blvd - Management - North BSC How will you CONTRIBUTE and GROW? Position located in Independence, Ohio! - Monday through Friday work schedule - Workplace flexibility (hybrid: in-office/remote) and great team environment - Opportunity for career growth! The Division Sales Tax Specialist is responsible for daily activities related to assuring customers are taxed properly, exemptions are properly documented, customer tax disputes are resolved and use tax is properly applied. In Particular you will: Responsible for managing customer account disputes for multiple states and prioritizing to ensure disputes are resolved as efficiently and accurately as possible. May further provide analysis and assistance with nonpayment issues to resolve the root cause. Will also be cross-trained to manage and resolve non-tax disputes. Utilize research tools and critical thinking to determine the proper taxability of customers and transactions. Uses independent judgment and discretion to evaluate customer taxability status; makes determination against tax guidelines balancing potential liability and customer satisfaction. Research, understand, interpret, and communicate sales and use tax laws to both internal and external customers. Establish and maintain quality relationships with branch managers, account managers and area sales managers. Involves regional managers and vice presidents when possible, providing clarification and advice to keep them informed of issues and potential liability. Review and approves exemption certificates provided by customers in order to substantiate customer exemptions. Maintains all certificates and correspondence. Review customer transactions generated by the branch stores which will require daily oversight through the SAP billing block report and SAP tax override report. Assists branches to resolve tax issues for daily blocks and daily tax overrides. Create custom accounts in sales tax software (Vertex) in order to meet customer specific taxing requirements. Calculate liabilities and files monthly & quarterly excise tax returns. Manage effective internal/external client relationships. Proactively interacts with internal and external customers to reduce the amount of new disputes. Approve and processes tax credit invoice requests for short pays on invoices due to sales taxes. Provide vendors with properly executed exemption certificates where applicable. __Are you a MATCH? Bachelor's degree in business or related degree field preferred. In lieu of degree, consideration for additional related experience may be accepted. Knowledge of sales tax procedures/laws and accounting principles. Skilled in Google suite applications and Microsoft Office (Word, Excel) as well as a demonstrated ability to utilize financial applications within SAP/ERP software. Exhibits customer focused behavior such as building positive relationships and strives to understand customer's needs, both internal and external. Ability to analyze and disseminate large amounts of data. Ability to deal with difficult situations in a diplomatic and professional manner. Ability to manage multiple priorities and juggle between divisional, local and Corporate management and demands. Excellent analytical, critical thinking and creative problem solving skills with the ability to make independent decisions based on investigation and judgment as well as ability to discern when to escalate issues. Excellent oral and written communication and interpersonal skills. Ability to adjust communication method based on customer situation. A positive approach and willingness to learn coupled with the ability to work in a team environment.

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