JOB DESCRIPTION Job Title: Ocean Import Agent Location: Middleburg Heights, OH DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. Visit our career site on the web at As an Ocean Import Agent, you will be responsible for the movement of our customer's ocean import shipments. You will coordinate and be the main point of contact for our inbound ocean import shipments from initial customer contact to final destination. Key Responsibilities: Coordinate and ensure timely bookings with ocean lines on customer behalf Prepares import documentation, including entry into computer operations program, in accordance to country requirements Verification of Certificate of Origin, Cargo Manifest, NAFTA Certificate, OWB, ITAR, Hazardous Material, Perishable, and any other documents required by the customer Compliant filing of import system with US customs Responsible for timely completion of import documents and coordinate with both customer, warehouse, ocean carriers, gateway operations, and dispatch for timely movement of cargo Ongoing communication with customer and overseas offices in regards to shipment movement Follow-up with ocean carrier to keep track of departure information and updates Responsible for file level profitability Audit charges for accuracy prior to sending to accounting for payment Confirm payment responsibility (depending on terms) and audit credit status if needed Ensure customer profiles are accurate and updated Other duties as assigned Skills / Requirements: Exceptional customer service skills Detail oriented and strong follow-up skills Proficient with Microsoft office (Word, Excel, Outlook) preferred Minimum of 2 years of Logistics / Freight forwarding industry experience preferred Logis Air / Cargo Wise systems knowledge is a plus Hazmat certification is a plus Why join DHL Global Forwarding? We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at DHL GLOBAL FORWARDING HAS BEEN RECOGNIZED EXTERNALLY AS TOP EMPLOYER AND A GREAT PLACE TO WORK ! WHY DOES THIS MATTER TO YOU? It means that when you partner with DHL Global Forwarding you're working with an ethical and socially responsible company. We believe that when people love to come to work, they give more, try harder for their Customers, and are proud of the service they give. And that's why external organizations have granted us different accolades for our people practices Our Vision: The Logistics Company for the World Our Mission: Excellence. Simply Delivered. Our Purpose: We connect people, improving their lives. Our Values: Respect & Results Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Work Authorization: DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role. About DHL Global Forwarding (DGF): DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight s